Job Description Summary

In this role, you will be responsible for the oversight of one or more Retirement & Benefits process(s) which includes developing an in-depth understanding of specific systems, processes, and legislative rules. Identify trends and/or process improvements and take ownership of all operations-focused tasks for that process(s) including daily work, outsourcing, and auditing. Leverage deep expertise to work collaboratively across internal GE HealthCare’s People Operations teams to resolve issues.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

• Be the plan and/or policy expert and be able to work with plan & policy owners on design ideas
• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE HealthCare policy requirements
• Provide oversight of one or more Retirement or Benefits process(s) including prioritization, and troubleshooting assistance
• Pension and Health and Welfare Vendor and Integration Management, including Annual enrollment coordination, and escalations
• Manage metrics, monthly reviews, escalations, disaster recovery testing, and year-end coordination
• Develop broad knowledge of processing procedures to ensure successful execution
• Drive increased productivity and compliance through process improvements, standardization, and simplification
• Lead and participate in cross-functional project efforts between key operational processing areas including but not limited to process improvement project plans, tracking, and reporting progress, and ensuring adherence to deadlines and project methodologies
• Work collaboratively across internal teams and establish strong working relationships with the business and key stakeholders in solving complex issues
• Participates/leads in medium sized projects or contributes to a bigger project. Projects have a medium-term horizon.
• Resolve complex processing issues and escalations for internal and external customers while promoting “Best in Class” customer service

Qualifications/Requirements

• . Knowledge is comparable to a Bachelor’s degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 4 years of relevant work experience). All candidates must have a minimum of 5+ years of experience in Retirement, Health and Welfare, HR Operations/Lifecycle or related work experience

• Significant prior professional work experience with demonstrated achievement in Retirement/Benefits, and/or Operations/Service-oriented environment.

Desired Characteristics

• Prior GE Experience
• Solid interpersonal skills; ability to work effectively in a team-based environment
• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
• Proficiency in HR systems (ex. Workday) and technologies
• Ability to quickly embrace new technologies
• Experience establishing and maintaining customer and supplier relationships
• Supportive team player with a drive to create a positive work environment
• Applies solid judgment ensuring integrity, compliance, & confidentiality
• Passion for continuous process improvement and simplification
• Ability to anticipate and resolve challenges
• Strong analytical and problem-solving skills with proven ability to organize and analyze data
• Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines
• Self-starter who can manage multiple tasks simultaneously with minimal supervision
• Ability to communicate effectively verbally and in writing across all levels within the organization
• Proficient in the use of Microsoft applications: Outlook, Excel, Word, and PowerPoint

Additional Information