Job description

**** This position will be from 11p-7a*** The days of this position are Tues night through Sat night FULL TIME.

--Customer Service is a must, prior hotel experience preferred but not required-

The Holiday Inn Express & Suites Grove City on Jackpot Road is a busy 75 room property which a pool, business center, great location in close proximity to Downtown Columbus, Ohio easy access to all major highways, and incredible guest service.

BASIC PURPOSE:

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous

and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

FUNCTIONS AND RESPONSIBILITIES:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Inventory guest room keys according to policy and request re-keying as necessary.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
• Assist in other departments when the need arises, as directed by supervisor. This may include, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs

POSITION REQUIREMENTS:

Education: High School education or equivalent experience.

Experience: Previous experience in the hotel industry as Front Desk Agent preferred but not necessarily required. Much experience is gained from on-the-job training

Skills and Abilities:

• Excellent grooming and appearance standards are required
• Excellent verbal and written skills are required
• Problem-solving skills are critical
• Ability to take direction and work independently is required
• Promptness and exceptional attendance is required
• Requires a working knowledge of the Front Desk aspect, policies or operations and a general knowledge of the hotel.
• Requires knowledge of and ability to operate computer equipment and the Opera reservations system.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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