Position Summary

The General Manager is responsible for directing and leading the Transportation operations.

Shuttle/Bus and DOT Experience is a MUST

CDL with P Endorsement is Required

Familiarity with shuttle maintenance is Required.

Benefit Information for Staff and Management:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Staff & Management

Position Details:

The General Manager is responsible for directing and leading the Transportation operations. This includes shuttle operation, budget preparation and analysis, client relations, developing, planning, organizing and cost controlling procedures to ensure compliance with customer specific contract requirements for all accounts and customers. The General Manager is responsible for performance of services to the customer(s); and ultimately retention of those customer(s) as a client(s).

PRIMARY DUTIES:

• Ensures the follow through of the corrective action plans to guarantee satisfactory resolution of customer complaints and needs.

• Implement and manage the company’s quality control monitoring and safety programs.

• Review labor variances, budgets, costs, chargebacks, and inventory control records to ensure labor and supply are within budget while delivering exceptional customer service.

• Develop operational improvement plans and implements process changes within policy and procedure guidelines.

• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.

• Routinely audit site summary reports and records as required and submit reports and statistics as requested by VP.

• Familiar with the source and type of services at each location to better serve the needs of the client by determining the hours of operation, employees needed and attendant scheduling.

• Familiar with and understand the operation of all automated equipment and other transportation technology and working with vendor partners on all operational needs

• Review accounts receivable control records to determine if the accounts are being maintained accurately and in accordance with prescribed procedures.

• Responsible for payroll review to verify that payroll is within budget.

• Work with client in the solution of operational problems under the supervision of the VP.

Education:

• Minimum HS Diploma or Equivalent

• College Degree a plus

MINIMUM REQUIREMENTS

• Bachelor’s degree in business management preferred or related field or equivalent years of experience

• 3-5 years of customer focused experience

• 3-5 years of proving experience in managerial role

• 3 years of budgeting and expense control and scheduling

• Shuttle/Bus and DOT Experience is a MUST

• CDL with P Endorsement is Required

• Familiarity with shuttle maintenance is Required

Preferred Qualifications:

• Proven ability to manage groups of 10-50

• Leadership personality, client facing

• Ability to work flexible hours to monitor and manage various shifts

• Strong decision -making capabilities

• Ability to motivate and lead people and hold employees accountable

• Above-average communication, collaboration, and delegation skills

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.

Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Must meet all the requirements for a successful completion of a background check and 10-year work history.

Shuttle/Bus and DOT Experience is a MUST

CDL with P Endorsement is Required for Motor Vehicle Report

Familiarity with shuttle maintenance is Required.