Job description

Work Experience: No Work, Education Level: High School Diploma, Associate in Applied Sciences, Associate Degree, or Technical schooling.

Description

The Dental Receptionist answers the telephone within the practice, and provides information to patients, family members, and other physicians. The receptionist provides new patients to the practice, with new patient information prior to their appointment to see the dentist or dental hygienist.

Qualifications

• Knowledge of dental terminology.
• Understand and comply with policies and procedures associated with a dental practice.
• Understand and comply with HIPPA.
• Understand and comply with the HI-TECH Act of 2009
• Understanding and use written information that may be presented in a variety of formats, such as text, tables, lists, figures, and diagrams; select reading strategies appropriate to the purpose, such as skimming for highlights, reading for detail, reading for meaning, and critical analysis.
• Express ideas and information in written form clearly, succinctly, accurately, and in an organized manner; use English language conventions of spelling, punctuation, grammar, and sentence and paragraph structure; and tall written communication to the intended purpose and audience.
• Understand, interpret, and manipulate numeric or symbolic information; solve problems by selecting and applying appropriate quantitative methods such as arithmetic, quantitative reasoning, estimation, measurement, probability, statistics, algebra, geometry, and trigonometry.
• Organize and structure work for effective performance and goal attainment; set and balance priorities; anticipate obstacles' formulate plans consistent with available human, financial, and physical resource; modify plans or adjust priorities given changing goals and conditions.
• Interact with others in ways that are friendly, courteous, and tactful and that demonstrate respect for individuals and cultural differences and for the attitudes and feelings of others.
• Work cooperatively and collaboratively with others to achieve goals by sharing or integrating ideas, knowledge, skills, information, support, resources, responsibilities, and recognition.
• Build consensus among individuals or groups by facilitating agreements that involve sharing or exchanging resources or resolving differences in such a way as to promote mutual goals and interests; by persuading others to change their point of view or behavior without losing their future support; and by resolving conflicts, confrontations, and disagreements while maintaining productive working relationships.
• Attend to, receive, and correctly interpret verbal communication and directions through cues such as the content and context of the message and the tone, gestures, and facial expression of the speaker.
• Express ideas and facts orally in a clear and understandable manner that sustains listener attention and interest, tailor oral communication to the intended purpose and audience.
• Select, access, and use necessary information, data, and communications-related technologies, such as basic personal computer applications, telecommunications equipment, internet, electronic calculators, voice mail, email, facsimile machines, and copying equipment to accomplish work activities.
• Obtain facts, information, or data relevant to a particular problem, question, or issue through observation of events or situations, discussion with others, research, or retrieval from written or electronic sources, organize integrate, analyze, and evaluate information.
• Make decisions that consider relevant facts and information, potential risks and benefits, and short and long term consequences or alternatives.

Physical Demands -

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be regularly required to sit for long periods. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. (When required by the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Duties

Patient Services

• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments to patient, doctor's, dentist, and families.
• Transmit information or documents to patients, using a computer, the mail, or facsimile machine.
• Hear and resolve complaints from patients, families and other dentist, or dental personnel.
• File and maintain records.
• Provide information to patients, families, delivery drivers, lab services, and other physicians about establishment such as location of departments or offices, employees within the organization, or services provided.
• Know the policies regarding the services that are available to patients through the dental practice, the treatments available, cost for services, co-payment amounts, and financing if it is available to patients through the practice.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to a specific destinations.
• Receive patient co-payment, and health insurance payments, and record receipts for services.
• Collect, sort, distribute and prepare mail, messages and courier deliveries.

Records, Finance, and Staff

• Perform tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with payments, insurance, and other documents.
• Collect, sort, distribute and prepare mail, messages and courier deliveries within the practice.
• Process and prepare memos, correspondence, or other documents.
• Receive payment and record receipts for patient services.

Information and Communication Technology

• Transmit information and/or documents to customers, using computer, mail, or facsimile machine.

Tools

• 10 Key
• Computer
• Scanner
• Copy Machine
• Telephone System
• Television
• Answering Service
• Facsimile

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Missouri City, TX 77459: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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