Job description
LABOR CATEGORY: SR. COMPUTER SYSTEMS ENGINEER/ARCHITECT
Location: Chamblee, GA 30341, USA.
Job Description: WMC is seeking a senior Cisco Unified CVP-ICM Solutions Specialist to join our Contact Center Support team. The successful candidate will need to have medium-level ICM scripting experience – development, operational support, project management support, testing support – everything in the project life cycle and day-to-day operational support of the applications. Must show the capacity to work in a large enterprise environment. The candidate will analyze and define the business and technical requirements of complex Cisco Contact Center implementations. The Developer will coordinate quality assurance, installation, documentation, and project management. Additionally, must have experience in designing, creating, and implementing various Java-based solutions.
Roles and Responsibilities include:
- Participate in the full life cycle of Agile or waterfall projects by designing and developing user interfaces and applications.
- Conduct testing to ensure high-quality bug-free and secure code.
- Gather requirements and design complete contact center solutions for ICM.
- Decompose business and system requirements to support a clean interface in a multi-development environment.
- Contribute to a technical team to ensure consistency and interoperability between solution components.
- Discuss, design, and develop contact center call flows and complex self-service IVR applications.
- Provide high-quality written documentation for all application requirements, designs, validation, and as-built.
- Perform reporting assessments and conduct training and/or mentoring sessions.
Preferred Qualifications:
- Experience with Visio, MS Project, and other MS Office Applications.
- Familiarity and exposure to Report Customization with Aceyus.
- Familiarity and exposure to any Cisco 3rd Party Products. (i.e. Nuance, Finesse, Verint, etc.)
- Minimum 4 years of experience in VoiceXML IVR technologies.
- Minimum of 4 years of experience working with CVP Studio, Java, and back-end integration with databases and web services.
- Experience with Eclipse IDE.
- Minimum of 2 years of experience in Advanced Speech Recognition solution design and development.
- Minimum of 2 years of experience in speech tuning and grammar analysis.
Basic Qualifications:
- Minimum of 8 years of experience with a Bachelor’s degree, Master’s degree, or 10 years of experience in lieu of a degree.
- 5 years of experience with Cisco UCCE platforms: Intelligent Contact Management.
- Customer Voice Portal, Cisco Identity services, and Finesse.
- 5 years of experience with Windows Server platforms.
- 3 years of experience with VMWare technologies in asset allocation, deployment, migration, and troubleshooting.
- Able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance.
- Must be a US Citizen.
About Wisemen Multimedia:
Founded in 2010, we are a minority owned, HUBZone certified, small business concern and GSA Schedule holder, based in Atlanta, GA. As an enterprise solutions provider, we offer a wide range of consulting and solutions development services designed to help you deploy the right resources at the right time the first time. With decades of experience, our leadership team leverages modern technology and future concepts to deliver our flagship services with excellence. We specialize in helping commercial clients enhance their capabilities while improving operational efficiency, and we champion efforts to help modernize agencies and reduce government burden. We value all employees and job candidates as unique individuals, and we welcome the variety of experiences they bring to our company. As such, we have a strict non-discrimination policy. We believe everyone should be treated equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law. Wisemen Multimedia LLC (“Wisemen”) is seeking qualified candidates to fill several full-time, part-time, and intern positions. Wisemen embraces diversity and strongly encourages all qualified individuals, including people of varied ethnicity, gender identity, sexual orientation, and physical abilities, to apply, especially if you live in a Historically Underutilized Business Zone (HUBZone). Please copy and paste the link below and enter your home address to determine if you live in a HUBZone. https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5
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