JOB SUMMARY: The Cashier position works within ENSTAR's Credit Department. The primary purpose of this position is to accept payments by phone and in person.

ESSENTIAL FUNCTIONS:

• Cashier at the front lobby counter. Includes balancing and preparing deposits.
• Accept and process credit card or debit card payments over the phone.
• Process virtual payments.
• Process miscellaneous payments/collections and research unidentified payments.
• Perform clerical tasks such as handling mail (address changes, handling returned mail, as well as sorting, opening, and distributing mail), making copies, and opening and entering payments.
• File and scan documents.
• Enter data and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
• Respond to email correspondence.
• Serve as back up Switchboard Operator. Transfer calls and convey messages.
• Call Center environment.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• One year cashiering experience.
• One year customer service experience, positive customer service attitude.
• Proficiency with Microsoft Office Suite (Excel, Word, and Teams)
• Ability to type 50+ wpm; ten-key calculator by touch.
• Professional telephone etiquette.
• Professional personal appearance.
• Must possess a valid driver's license and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
• Ability to pass a drug, credit, background, past employment and driving record check.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
• Basic cashiering knowledge and ability to effectively and accurately perform related tasks.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Ability to effectively and professionally assist customers in a demanding, multi-task environment.
• Effective oral and written communication skills to effectively communicate policies and procedures to others.
• Ability to use general office equipment such as computer, cash machine, fax, phone, copier, etc.
• Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
• Ability to convey information clearly, effectively, and professionally.
• Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
• Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

OTHER REQUIREMENTS:

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

PHYSICAL EFFORT:

VISUAL ACUITY:

MENTAL EFFORT:

ENVIRONMENTAL FACTORS:

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Other duties may be assigned.