Systems Support Technician

Full Time
Stony Brook, NY
Posted
Job description

Position Title: Systems Support Technician FLSA Status: Exempt/Comp. Tech

Department: FSA IT Type/Hours: Reg. 40 hrs.

Reports To: Director FSA IT Effective Date: March 2023

Position Summary: The Systems Support Technician will provide the day to day technical and operational support for FSA’s servers, business systems, websites and applications.

Essential Skills, Education and Experience:

● Bachelor's Degree (In lieu of degree, six (6) years of directly related full-time computer support experience or a combination of higher education and experience totaling six (6) full-time years may be considered.)

● Minimum of four (4) years of full-time demonstrated experience supporting, installing, configuring, and troubleshooting IT equipment (i.e., servers, computers, printers, mobile devices).

● Working knowledge supporting and troubleshooting PC & MAC hardware and software.

● General understanding of networking and how it relates to the Desktop Support and server infrastructure (e.g. TCPIP, Firewalls, VLAN’s, DHCP scope, etc.)

● Ability to utilize remote software solutions to resolve desktop support related issues

● Strong knowledge of Microsoft Office suites, Google Apps.

● Prior experience with inventory and asset management.

● Prior experience with mobile device set up and troubleshooting.

● Proficiency in documenting resolutions.

● Ability to provide desk-side training for end users on new technologies.

● Excellent customer relations skills.

● Good verbal and written communication skills.

● Good time management and organizational skills.

Nonessential Skills, Education and Experience:

● Work experience in an educational environment, preferably higher education

● Work experience in a service industry

● Exposure to food service business environment

● Experience with POS and Cbord

Position Responsibilities:

● Perform as technical liaison for FSA as it relates to technical support interactions with business partners and vendors. This includes but is not limited to:

o providing hardware and software quotes

o execution of project plans

o vendor onsite installations and troubleshooting of hardware and software

o providing guidance, direction and alignment to vendors and business partners regarding University (DoIT) best practices as it relates to their respective technologies.

o Configure, maintain and support CBORD Odyssey PCS meal plan system.

● Analyze and configure FSA IT corporate computing resources (e.g. servers, desktops)

● Utilize FSA TrackIT for asset management

● Provide 1st and 2nd level technical and operational support for:

o FSA corporate and accounting systems

o FSA USG Finance systems

o FSA USG Ticket Office

o FSA Dietary located at SB Hospital, Veterans Home, and Southampton Hospital

o Stony Brook Calverton Incubator

o Server and network infrastructure to include hardware, software and operating systems (e.g., systems updates, patches, maintenance, security updates, etc.) and telephony.

o mobile technologies

o various FSA vendors POS Systems

o Campus Dining CulinArt IT (Simphony)

o Campus Dining mobile ordering

o SBU Bookstore

o SBU FedEx Pick and Delivery

o Simons Center Cafe

This includes but is not limited to project management, research, analytics and developing/providing technical solutions for various operating systems, network, application and hardware related issues.

● Research and document resolutions to technical support issues in the departmental knowledge-base and ticket system. In addition, the incumbent will be required to research and understand new technologies as they develop in order to make recommendations for improving the computing experience of the campus community.

● Other duties as assigned as appropriate to rank and department mission such as providing back-up coverage for various other professional technical support positions as needed.

Physical Demands and Work Environment:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties on this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk, or hear; taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise in the work environment is usually minimal.

The Faculty Student Association is an EEO/AA employer, and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender expression, national origin, citizenship status, age, disability, genetic information or veteran’s status in employment, education, and all other programs and activities.

Job Type: Full-time

Pay: $58,500.00 - $65,000.00 per year

Benefits:

  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Tuition reimbursement

Experience level:

  • 4 years

Schedule:

  • 8 hour shift

Work Location: In person

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