Job description
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Systems Support Specialist to join our team in Oklahoma City, Oklahoma.
Job Summary: The Systems Support Specialist provides first level support for all toll hardware and software by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Track trending of system and monitor overall system health.
- Organize requests from OTA and Triage to the proper groups to ensure we resolve issues in timely fashion.
- Communicating regularly with technical, applications, and operational staff.
- Create queries to gather specific data for analysis.
- Triage System issue to the proper groups and support field personnel with handling and validation of correction for issues.
- Reviewing quality specifications and technical design documents and provide feedback.
Education: High school diploma or general education degree (GED) required. Associates degree in Computer Technology or related field or two years of equivalent work experience.
Required Skills & Experience:
- Problem solving skills
- Troubleshooting
- Systems/Software support
- Product knowledge
- Detail oriented
- Communication skills
- Customer service skills
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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