Job description

Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential. For more information, visit www.triconresidential.com.
Job Description
The Supervisor of Market Maintenance is responsible in assisting the Assistant Maintenance Manager Occupied (AMM-O) in the oversight and management of the occupied in-house technicians and/or maintenance coordinators based on needs as determined by the AMM-O. Other daily tasks will include managing team attendance, answering daily questions, and handling daily reports.
This position reports directly to the Assistant Maintenance Manager – Occupied or Operations Manager- Occupied and works collaboratively with the in-house technicians and maintenance coordinators as assigned by the AMM-O.
Schedule: We work on a hybrid schedule and work at home on Monday and Friday and in-office Tuesday, Wednesday, Thursday. Our office is in Huntersville.

Supervisory Responsibilities:
This position typically directly supervises 6 to 20 team members (Maintenance Coordinators and/or Technicians).
Essential Duties and Responsibilities:

• Communicate clearly, compassionately, and with empathy when speaking with internal team members, vendors, and residents
• Provide exceptional customer service when interacting with residents and vendors
• Assist in training and quality control resource, ensuring proper workflow for all maintenance resources
• Set the bar for acting with integrity and demonstrating support for Tricon Residential’s core values
• Assist the AMM-O manage day-to-day activity of Maintenance Coordinators and /or in-house technicians as determined by the AMM-O and as needed to include, but not limited to: Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and vehicle care and maintenance
• Assist in oversight (for quality, spend, and/or completion) of all work performed by in house technicians and external vendors
• React with urgency and work collaboratively with AMM-O and resident to promptly address all Health and Safety issues
• Assist and help prepare AMM-O to conduct weekly team meetings to communicate project updates, completion, or changes
• Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors, and residents
• Ensure that all maintenance projects meet Tricon Residential quality standards
• Assist management with the implementation of corporate processes, training, and enforcement of policy
• Adhere to and manage team to standards of service and work procedures
• Effectively set and manage to deadlines
• Assist AMM-O on setting and monitoring the scope of work on assigned projects
• Manage (to budget and timeline) all assigned work
• Proactively and courteously communicate with existing and future residents
• Periodic Quality Control (QC) checks of completed Work Order's in Tricon Residential homes as needed

Qualifications:

• Experience with Project Management – timelines and cost goals; and/or hands on Experience to problem solve maintenance issues such as plumbing, HVAC, water heaters, electrical, appliance, replace fixtures and appliances as needed, carpentry, general handyman duties, etc.
• Experience negotiating rates for services and/or materials
• Take ownership of work product and ensure delivery within tight deadlines
• Excellent communication skills both written and verbal
• Proven Customer Service experience
• Proven experience working well under pressure and self-managing
• Ability to adapt and anticipate change
• Proficiency with MS Office with a focus on Excel (specifically for basic accounting and math)
• Prior Maintenance leadership experience required
• Ability to plan, schedule work activities, anticipate issues, and solve problems
• Ability to work effectively with all levels of individuals while inspiring respect and credibility
• Proven track record of successfully using technology (computers, mobile devices, project management software, etc.)
• Knowledge of Yardi preferred
• Ability to work on-call and overtimes hours as needed

Minimum Requirements:

• High school Diploma
• Commitment to serving residents in accordance with Tricon Residential’s Standards of Service
• Demonstrated attention to detail
• Basic financial acumen
• Excellent Communicator, both verbal and written
• Strong organizational skills and the ability to handle multiple deadlines
• 3+ years’ experience with assisting or oversight of project management and coordination skills
• 3+ years’ experience of field maintenance including home, appliance, and HVAC repairs.

Preferred Requirements:

• 3 or more years of maintenance and supervision
• Yardi experience preferred
• Knowledge of Microsoft Office
• Knowledge of basic Excel functions
• Customer Service/Satisfaction Experience

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit; talk; or hear.
• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
• Occasionally lift and/or move up to 10 pounds or more.
• Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.

Job Type: Full-time

Pay: $30.00 - $38.00 per hour

Experience:

• Maintenance: 3 years (Required)
• Maintenance Leadership/Supervising: 3 years (Required)
• Project Management: 3 years (Required)

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