Student Services Coordinator-Student Affairs
Job description
Student Services Coordinator-Student Affairs
- 23000000PL
Market Range: 05
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS:
The Administrative Coordinator I assists students, departments, and the Colleges with aspects of graduation, degree audits, academic progress, and Programs of Study at the University of Tennessee Health Science Center.
DUTIES AND RESPONSIBILITIES:
- Updates and changes the degree audit system due to course or curricular changes approved by Academic Affairs.
- Maintains and processes satisfactory academic progress through the automated degree audit system.
- Manages graduation and completion requirements, including processing all substitutions and waivers, for credentialing at UTHSC.
- Operates the University Imaging System to store, retrieve, and interpret information.
- Assists departments in academic evaluations and supports student file maintenance.
- Serves as liaison between university administrators, alumni, students, parents, faculty, staff, and others regarding Office of the University Registrar activities.
- Responds to inquiries from students, alumni, third party vendors, and employers requesting verification of attendance/graduation.
- Fulfills requests for transcripts, verification of attendance and graduation, scanning and filling of documents consistent with FERPA rules and regulations.
- Implements, interprets, and advises internal and external constituencies regarding university policies, procedures, and state and federal privacy laws and regulations pertaining to academic records retrieval and release.
- Recommends and drafts new and improved business process and systems to manage academic records administration effectively.
- Facilitates the compilation of information, such as class schedules and Program of Study guidelines for publication in school bulletins and catalogs, in order to ensure compliance with accreditation standards.
- Collects and analyzes data for UTHSC reporting purposes.
- Performs other duties work on special projects as assigned.
MINIMUM REQUIREMENTS:
EDUCATION: Bachelor's Degree (TRANSCRIPT REQUIRED)
EXPERIENCE: One (1) year professional administrative experience in a higher education setting; OR a combination of college coursework and administrative experience to equal nine (9) years. Experience utilizing or maintaining degree audit systems and/or graduation checkout to include advising for academic satisfactory academic progress is preferred. Previous high-volume customer service experience in an academic or professional environment is preferred; strong computer skills such as, data entry, spreadsheets, and database management; experience working with confidential information; ability to work effectively in a fast-paced office independently; experience managing multiple assignments, prioritizing and meeting deadlines. Excellent communication, oral, written, organizational, analytical and interpersonal skills; ability to interact respectfully and comfortably with all individuals in a diverse environment. Ability to communicate with diverse students, faculty and staff in a professional manner and perform effectively in high stress situations. Must possess a high level of attention to detail and accuracy and able to work with minimal supervision. Experience with computerized systems for data management including Microsoft Office Suite, Student Information System [e.g., Banner] is preferred.
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