This is an entry level classification in the Special Activity Permits Division that performs routine tasks involving the review of applications and issuance of special activity permits. This classification is distinguished from the higher-level Special Events Coordinator in that the latter oversees related permitting functions, performs more technical and detailed review, and has greater knowledge of related codes and ordinances.

Incumbents receive immediate supervision from management staff.

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Duties may include, but are not limited to the following:

• Advise the public on special activity permit requirements and the related permit application process; receive and respond to inquiries from applicants and the public about the special activity permitting process.
• Receive special activity permit applications; review applications for completeness and accuracy; and issue special activity permits.
• Calculate, assess, and process appropriate application and permit fees.
• Verify licenses, City business tax certificates, insurance, and property ownership.
• Research permit application status and records.
• Route applications and permits to other departments or outside agencies.
• Log permit activities.
• Schedule meetings and inspections.
• Update permit records and files; enter data into automated systems.
• Retrieve and file documents.
• Respond to public information requests.

Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable.

Education: High school diploma or equivalent. Associate’s degree from an accredited college or university in accounting, finance, public or business administration, economics, urban studies, public policy or a related field is desirable.

• Customer service techniques involving telephone answering, visitor reception, and email etiquette.
• Municipal code and related regulations, including cannabis, mobile food vending, cabaret, special events, film, or other special activity permit requirements.
• Basic mathematics.
• Filing systems and record keeping.
• Business licensing concepts.
• Computer systems and software applications including automated permit management systems.

• Interpret and apply regulations, policies, procedures, and practices.
• Maintain records.
• Follow oral and written directions.
• Review applications for completeness and accuracy.
• Research information related to permit applications.
• Provide effective and courteous customer service; deal tactfully with a diverse public; resolve issues and provide guidance.
• Communicate clearly and concisely in both oral and written form.
• Operate standard office equipment.
• Utilize computer systems and software applications including automated permit management systems.
• Establish and maintain effective working relationships with those contacted in the performance of required duties. These duties may occur in a demanding environment with significant public interaction.