Job description

Join a growing, tight-knit team that’s working directly with customers, service technicians, and manufactures to deliver a delightful experience!

WHAT YOU’LL BE DOING | THE ROLE

• Manage and schedule customer requests for service/maintenance post installation
• Build rapport with customers by maintaining constant and courteous contact via phone, email, or text
• Manage/order parts and warranty coverage
• Precision multi-tasking in a high-volume environment while maintaining a positive attitude
• Make concise decisions that facilitate a positive customer interaction and business outcome - must have excellent critical thinking skills
• Promote the RbA Culture of "Everybody's Gotta Win" with every interaction - team player

WHAT YOU BRING | THE PERSON

• A minimum of 2 years of customer care experience/management
• Experience in a sales environment
• Must be fluent with Microsoft Excel/Outlook
• Organizational skills, follow up and attention to detail
• Flexible and resilient to adapt to multiple demands, shifting priorities and changing business conditions
• Articulates well, dependable, punctual, and detail oriented

WHAT'S IN IT FOR YOU | BENEFITS

• Health, Dental, Vision, 401k (matching), Life, PTO, Short/Long Term Disability, Bereavement
• Company Paid Outings
• Amazing Company culture!

THE RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned “affiliates” across the United States.

Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Job Type: Full-time

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Charlotte, NC 28208: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: Hybrid remote in Charlotte, NC 28208

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