Job description
**Up to $5,000 Retention Bonus. See dealer for details.**
Kayser began selling and servicing cars back in 1925 on East Washington Avenue in Madison. Paul A. Kayser, a farmer from Fitchburg opened the dealership to sell and service the new Ford Model T. Thanks to the loyalty of so many satisfied customers and the dedicated & effective work of so many Kayser employee's Kayser grew to be the largest Ford dealership in the state. In 1985, Pat Baxter became part owner, President, and General Manager. After becoming the sole owner, Pat continued the tradition that was established by Paul. With Pat’s leadership and dedication Kayser has grown to become the market leader as well as achieving an outstanding level of customer service. In 2014, Pat promoted his oldest Son, Sean to president. Sean Baxter, along with is brothers, Ryan and Brendan, is the new generation of leadership at Kayser.
In 2019, Kayser acquired Ballweg Chevrolet Buick and added Chevrolet and Buick to round out their domestic franchise offerings. Kayser now sells Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, Isuzu Trucks, Ford and Lincoln brands in five locations in these great communities: Sauk Prairie, Pulaski, Watertown and Madison. Greg Mauch continues to lead the same great team at Kayser Chevrolet Buick, as he did under the Ballweg name. He has been the leader of this team for 9 years and is respected by all. He continues to put customers at the top of his priority list and we are honored that he is leading this team.
Our promise is to focus on three simple priorities: Your Budget, Your Peace of Mind, and Your Loyalty. We will provide you the best value and make buying your car a great experience. When we deliver on this promise, we believe you will keep coming back again and again.
Kayser Chevrolet, Inc. has been dedicated to finding the area’s top talent and we now have a great opportunity for you to join our team! To learn more about the company, the opportunity, or to formally apply for this position, please visit us online at: www.kayserchevrolet.com/KayserCareers.
Job Summary
Sells and schedules needed service work in the certified service (CS) department.
Essential Duties & Responsibilities
Follows the leadership of the Service Fixed Operations Manager.
Conducts themselves in a professional manner and demonstrates courteous behavior towards fellow employees and customers.
Adheres to the process standards of Kayser Chevrolet, Inc.
Successfully completes all training and instruction required to maintain certifications established. Keeps workspace clean and free from hazardous conditions. Informs immediate supervisors of any safety or improper conduct that you may observe.
Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs. Handles telephone inquiries regarding appointments and work in process.
Maintains high customer satisfaction standards.
Schedules CS appointments. Obtains customer and vehicle data prior to arrival when possible.
Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner.
Establishes customer's method of payment. Obtains credit approval, if necessary. Ensures Multi-Point Vehicle Inspection (MPVI) is completed on every vehicle.
Reviews the diagnosis and recommendations with the CS Technician to fully understand. Provides a complete and accurate written cost estimate for labor and parts. Addresses the customer’s original concern first at all times.
Checks on progress of repair throughout the day. Keeps the customer informed when more time is needed or more repairs are needed. Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up.
Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent. Cashes customers out (cash, check or credit card). Asks for a completely satisfied survey from warranty customers.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up-to-date.
Qualifications/Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Dealership experience preferred with successful track record of Customer Service Index (CSI).
Must have a strong customer service or sales background.
Must have a strong-work ethic, be self-motivated, friendly and organized. Proficiency with computers including Microsoft Word and Excel.
Must be able to multi-task and work in a fast-paced environment.
Must maintain a valid driver’s license.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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