Server

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Café Server for the Maybourne Beverly Hills is responsible for supervising the day to day functions of the outlet while providing guests with the most memorable experience. This experience begins with a warm sense of hospitality and generosity of spirit. It also actively contributes to the department requirements and standards and supports the company's goals, objectives, purpose, vision, mission, and values.

Roles and Responsibilities

Job duties include; although are not limited to:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of ingredients and potential allergens for all menu items. Clearly communicate any allergies to Chef and Manager/Supervisor upon receiving guest order to ensure guest safety and minimize potential risk.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Present guest checks & maintain complete knowledge of POS.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
• Maintain basic knowledge about the hotel amenities and outlets, including all hours of operation.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list and be able to confidently and efficiently pair menu items with wine/champagne.
• Complete opening side duties as assigned:
• Check quality and amount of all restaurant stock and supplies using checklist.
• Fold napkins.
• Requisition all necessary supplies and transport from storeroom to restaurant.
• Set tables according to service standards
• Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards.
• Check salt and pepper shakers and fill if necessary.
• Ensure a sufficient supply of all silverware, glassware and chinaware for service. Supplies must be perfectly polished, without any water spots and blemishes.
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Set upside station with supplies and equipment.
• Take guests’ food and beverage orders, utilizing suggestive selling techniques.
• Record order of guest following departmental service procedures.
• Clearly communicate special menu requests and/or allergies to Chef and Manager/Supervisor and confirm details prior to placing order on POS.
• Input order into POS and ensure transmission of food orders is verified by kitchen. Follow specific order placing technique while entering order.
• Legibly document orders when system is down and distribute food orders to kitchen.
• Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
• Open and serve wine/champagne bottles in accordance with departmental standards.
• Make all varieties of coffee in accordance with the departmental standards.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
• Acknowledge guest and anticipate guests' needs, respond promptly and with a sense of urgency
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Guide the activities of the assigned Server Assistant to ensure optimum service to guests.
• Remove soiled wares from tables as assigned and transport to dishwashing area.
• Adhere to payment, cash handling and credit policies/procedures, in order to comply with PCI.
• Attend daily meeting with service team and management prior to start of shift.
• Clean and reset tables immediately after guest departs.
• Collect and report tips at the end of the assigned shift.
• Complete closing side duties:
• Safely store all reusable goods.
• Breakdown all goods as specified in departmental standards.
• Clean all equipment as assigned in the side duties.
• Restock items for next service.
• Remove all dirty linen.
• Reset tables for next meal period.
• Complete all closing reports as assigned and leave duty after reporting to supervisor.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow colleagues.
• Perform and execute all other duties as assigned by hotel management.

QUALIFICATIONS:

• High School Diploma or equivalent education required
• Minimum of one-year experience in Food and Beverage
• Minimum of one-year experience in customer service
• Exceptional guest recovery skills
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Ability to understand guests' service needs
• Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time
• Ability to focus attention on details
• Ability to suggestively sell restaurant menu items, beverages, and wines; ability to access and input information into P.O.S. system
• Proven ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests
• Language: Required to speak, read and write English, with fluency in other languages preferred
• Minimum 21 years of age to serve alcohol.
• Must possess RBS ABC Certification
• Must possess Food Handler’s certification

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc. Must be physically able to lift up to 50 lbs. and carry heavy trays and equipment, as well as, delicate china and barware
• Ability to endure abundant physical movements throughout the work areas.
• Job requires indoor and outdoor service in fluctuating weather

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

• Go the EXTRA mile in our efforts
• Be RESPECTFUL to our guests and colleagues
• Deliver service in a CARING fashion
• Be OUTSTANDING
• Express your own personality – Create your LEGACY
• Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley and The Maybourne Beverly Hills – four of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS: