Senior Investigations Manager
Full Time
Philadelphia, PA 19144
Posted
Job description
Description/Job Summary:
The
Senior Compliance and Regulatory Investigator position is a national position and ensures compliance and quality in 1) investigations of allegations affecting the health, safety, and rights of individuals under the care of RHD and 2) assuring that the standards of speed, objectivity and thoroughness are at it’s highest quality when conducting investigations. The position functions as a Certified Investigator as needed. A commitment to the RHD values should be demonstrated as job duties are performed.
Responsibilities/Duties:
Analytics:
- Creates analysis of service line KPI’s and Investigation statistics on a monthly and quarterly basis and share results with Executive leaders and other stake holders.
- Creates quarterly reports of trend analysis results for distribution to external funders, and internal stakeholders.
- Uses investigation data to drive improvements in the care of program participants
Systems Management:
- Works collaboratively with the National Director of Investigations in assigning, managing and the review of participant driven investigations. Manages investigations in funder required electronic databases (where applicable) by ensuring quality, accuracy, and timeliness.
Communication:
- Will serve as reinforcement for the Investigation Director’s absence.
- Supports the Investigation Director in identifying, onboarding and development of all Certified Investigators employed or contracted with the corporation.
- Works closely with the Compliance and Regulatory Incident Managers to provide advice and leadership to programs and departments during administrative reviews of investigations to ensure compliance and to mitigate risks of individual in the corporation’s care.
- Provides audit results and reports of investigation related statistics to various stakeholders including funders, department directors, corporate leadership, and human resources
- Communicates with regulatory bodies regarding investigations, general information, and changes in policies
Compliance:
- Ensures regulatory compliance with federal, state, and local operating regulations as it relates to the management of program’s adherence to the health safety and rights of the individuals served by the corporation.
- Is responsible for working with the National Incident Director and the National Director of Investigations to develop and facilitate trainings to individual programs in compliance with regulatory and legal requirements.
- Maintains strict confidentiality in all matters related to incidents and investigations.
- Performs other duties and tasks as assigned.
Required Experience:
- Master’s degree in behavioral health or related field with 5 years of experience in incident investigations management is preferred, or a Bachelor’s degree with 7 years’ experience in incident management, or a High School diploma with 10 years of experience in incident investigations management may substitute for education.
Required Education:
- Master’s degree in behavioral health or related field with 5 years of experience in incident investigations management is preferred, or a Bachelor’s degree with 7 years’ experience in incident management, or a High School diploma with 10 years of experience in incident investigations management may substitute for education.
Required Qualifications:
- Credentialed as a Certified Investigator with at least two years’ experience investigating incidents relating to the Health, Safety, and Rights allegations. In the absence of an initial Certified Investigator certification, must be able to obtain a Certified Investigator credential within 6 months of hire.
- Knowledge of state/funder regulations related to incident reporting and investigations.
- Investigative skills, including ability to formulate investigative questions and methods, structure related interviews, and review documents and collect evidence.
- Interpersonal style characterized by professionalism, patience, effective communication skills, and ability to remain calm in emotionally charged situations. Excellent relationship building skills.
- Ability to maintain confidentiality.
- Ability to coordinate work within a team environment.
- Ability to travel to RHD program sites within the United States.
Program Summary:
Resources for Human Development is a national human services nonprofit with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities wherever the need exists. Founded
in 1970, RHD supports more than 160 human service programs across the country, serving tens of thousands of people every year with caring and effective programs addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery and more.
RHD employees and programs in the City of Philadelphia are required to follow the COVID vaccine mandate. The City of Philadelphia has issued an Emergency Regulation Governing the Control and Prevention of COVID-19 Mandating Vaccines for Healthcare Workers and In Higher Education, Healthcare, and Related Settings (“Vaccine Mandate Regulation”), which mandates vaccine for healthcare workers and in higher education, healthcare, and related settings. This mandate became Effective on August 16, 2021 and requires Healthcare Workers and certain workers at Healthcare Institutions to be fully vaccinated by October 15, 2021. Fully vaccinated means it has been two weeks since the final dose of vaccine. The regulation does allow individuals to apply to RHD for an exemption based on a sincerely held religious belief that would prohibit vaccination for COVID-19 or because of medical conditions that preclude administration of one of the available vaccines.
Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.
About Resources For Human Development, Inc.:
RHD is a national, comprehensive human services organization. Our mission is to provide caring, effective, and innovative services that empower people of all abilities as they work to achieve the highest level of independence possible while building better lives for themselves, their families, and their communities. RHD currently supports programs in: Connecticut, Delaware, Florida, Iowa, Louisiana, Massachusetts, Missouri, Nebraska, New Jersey, North Carolina, Pennsylvania, South Dakota & Tennessee!
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