Position Summary...

What you'll do...

This role is open to candidates who live near or are willing to relocate to Hoboken, NJ or San Bruno, CA or Bentonville, AR.

Want to help lead the way in redefining how we shop online? The Senior Director II, Site Operations is a critical leader in shaping the customer experience for Walmart.com across our Home Page and Global Site Experiences, including W+, Seasonal, Gifting, Savings and CSR through effective content strategy, best-in-class user experience and competitive site functionality. They will oversee the Home Page and Global Site Experience strategy combining analytics, key insights, and creativity to drive impact, improvement, and innovation, creating a truly frictionless online shopping experience and help our eCommerce business.

You'll sweep us off our feet if:

• You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers.
• You're a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality, optimizing new technologies across the platform, continuously testing, and optimizing the experience, to make the shopping experience relevant, engaging, and easy.
• You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements.
• You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
• You're a leader who can build trust quickly and can lead by influence , creating impact through partnership as well as ownership.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

You'll make an impact by:

• Creating an exemplary site experience- You'll lead the Home Page & Global Site campaigns and experiences, providing vision and leadership while working cross functionally to define and execute a strategic roadmap including features and functionalities, UI/UX, navigation, content strategy, product recommendations and user-generated content to enhance the shopping experience and drive conversion.
• Telling a story through our site - You'll identify key trends and business priorities, define the site experience roadmap for our Home Page and sitewide campaigns, and manage key functionality like content targeting, content personalization and navigation to enhance the customer journey on our site, telling a cohesive story to win customers' hearts and minds.
• Monitoring site health and performance through analytics and key metrics - You'll oversee the development of site metrics, dashboards to monitor site health, providing strategic insights to internal stakeholders through quantitative and qualitative data to influence the overall direction for the site.
• Becoming an invaluable strategic partner to internal stakeholders - You'll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site's strategic direction and execution.
• Operating with excellence - You'll land the fundamentals and help scale best-in-class efficient workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge, and performance.

Minimum Qualification:

• Bachelors Degree in business or related field

Preferred Qualification:

• 10+ years related experience in Merchandising, Site Merchandising, or related field
• Masters Degree in Business or related field
• 6+ years demonstrated experience managing a team
• 6+ years of experience in consumer-focused e-commerce environment
• Strong customer obsession focused on building the right site experience for our customer
• Proven experience improving site experiences leveraging tech, automation and personalization
• Analytical and process-oriented, comfortable making data-driven decisions
• Ability to set clear team objectives and performance measures
• Ability to select and develop a team of future leaders
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The annual salary range for this position is $203,000.00-$377,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) (based on location)

• Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor Degree in business or related field or 4 years' equivalent experience
3 years' supervisory experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Business, Merchandising, or Site Experience, Supervisory experience

Masters: Business

Primary Location...
221 RIVER ST, HOBOKEN, NJ 07030, United States of America