About this role:

Wells Fargo is seeking a Senior Contact Center Sales Specialist in Consumer Direct as part of Consumer Lending. Learn more about the career areas and business divisions at wellsfargojobs.com

Wells Fargo is looking to hire a Senior Contact Center Sales Specialist, in our National Contact Center located in Des Moines, IA, with a focus on analyzing data within our Consumer Direct department. They will focus on delivering an exceptional experience for our customers through analytical work, assist with compiling data within the department, coupled with assisting customers in helping them realize their financial hopes and dreams through home ownership.

In this role, you will:

• Lead or participate in analyzing data within the department
• Collaborate with Contact Center Sales peers, colleagues, and managers to resolve issues and achieve business objectives
• Presenting data/risk findings to business partners and leadership

Required Qualifications:

• 4+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Analytical skills with high attention to detail and accuracy
• Strong time management skills and ability to meet deadlines
• Ability to collaborate with internal and external partners
• Ability to work independently
• Ability to take initiative, identify opportunities, and recommend solutions
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience communicating and presenting complex information to multiple levels of the organization
• Mortgage industry experience

Job Expectations:

• This position is not eligible for Visa sponsorship.

Posting Location:

• 800 Walnut Street Des Moines, Iowa 50309
• Required location listed above. Relocation assistance is not available for this position.
• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.