Job Location: Open to virtual anywhere in the US, especially Chicago/Aurora IL and Tampa FL areas

Role Value Proposition

The Senior Business Procedures Consultant II on our team is a senior level subject matter expert who provides cross-market support functions across Regional and National Accounts while supporting sales staff in the internal and external pre-sale activities associated with the acquisition of new business.

They will leverage expertise and internal partnerships to develop client specific business plans and solutions to meet the needs of PEO/Association clients thus optimizing sales outcomes of the supported segment.

Key Responsibilities

• Address and research pre-sale client and administration questions from sales force, producers, brokers, or prospect contacts.
• Partners closely with Service, Implementation, UW and other partners to define solutions around operational breaks to ensure successful implementations and customer experiences.
• Coordinates all entity regulatory review requirements with compliance; coordinates entity assessment, communicates filing and regulatory needs internally and externally, stores all key data in central repository.
• Acts as a liaison to the Regional Market and National Accounts onboarding and sales team during post-sale activities to ensure what was presented in the pre-sale is successfully implemented and regulatory requirements are understood.
• Supports Customer and broker discussions related to compliance and regulatory requirements.
• Proactively engages multiple business partners within MetLife (Legal, Operations, Marketing, Claims, Product, Compensation) to define requirements, ensure they are well defined and supportable to address entity specific issues.
• Establishes strong relationships with Product Teams, Filing Team, Law Department and Actuarial Department needed to support business needs.
• Escalates when needed and finds solutions for barriers that threaten the effective sale or on-boarding of new relationships
• Research, compile and drafts responses to RFP and RFI request and supports development of prospect strategy with Proposals teams; coordinates service answers with applicable service leadership.
• Helps develop and produce client proposals and presentations.
• Manages pre-sale strategy related to unique compensation agreements and determines general compensation strategy.

Essential Business Experience and Technical Skills

Required:

• Bachelor’s degree or equivalent work experience
• Life and Health License or ability to obtain within 90 days of employment
• Ability to problem solve and influence change; proven ability to analyze a situation, identify problems, and develop actionable solutions and present recommendations in a logical and clear manner.
• Excellent interpersonal skills, including an ability to build relationships at all levels and work cross-organizationally and influence others.
• Superior written and oral communication skills
• Demonstrated strong project and time management skills with ability to consistently meet tight deadlines and work under pressure.
• Passion and enthusiasm, and an ability to maintain demeanor, flexibility and focus in a dynamic and high intensity environment.
• Ability to balance tactical/hands-on responsibilities against broader strategic perspective
• Passion and enthusiasm, and an ability to maintain demeanor, flexibility and focus in a dynamic and high intensity environment.
• Proficient in MS Office Suite (Word, Excel & PowerPoint)

Preferred:

• 8+ year’s customer service experience with core and voluntary products, processes and systems.
• 3-5 years of contracts/compliance/regulatory experience.
• Knowledge of group insurance provisions, insurance regulations pertaining to policy forms and filing procedures.
• Experience evaluating changes in state regulations and their impact to the business.
• Strong understanding of key PEO/Association business drivers
• Ability to champion continuous learning & development

Travel

~5-10%

Business Category

US Business

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is 80,000 to 134700. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.