We are looking for an upbeat individual with a results-oriented spirit and proven track record of successful account retention. As a Senior Account Manager, you will be a key member of the team working for the growth of our existing account. As a rapidly expanding account, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be delivering?

• Build relationships with one of our largest clients ensuring revenue growth and client retention
• Nurture and expand in existing accounts.
• Meet core KPI’s around pipeline coverage progression, forecast, meetings, and general activity
• Focus on customer satisfaction and deepen customer relationships
• Be responsible for our partners business performance, analyse their main KPIs and ensure growth MoM. Track and reporting of performance metrics.
• Support Senior Account Director in a day to day operations
• Collect and sort all invoice, credit, bill, and order statements
• Manages the billing and invoicing process including review and approval of invoice packages; process billing corrections due to coding and/or timing issues; posting of period revenue accrual entry; performing A/R adjustments.
• Month-end A/R and Unbilled A/R reconciliation

50% of the position focus on client service, growth and satisfaction of the client
-and -

50% of the time focus on KPI's analytics, billing, invoicing process

Experience required

• 7+ years of experience in Client Service roles
• Experience in Account Management, Sales, and Customer Success.
• High-performance mentality and consistency in over achievement
• Spanish and English, professional level or native
• Excel expert level is a must
• Proven track record engaging in value-based customer-centric conversations.
• You have a track record of identifying and executing on upsell opportunities in existing deals
• You’re organized, rigorous, and adaptable to an ever-evolving process and team
• Strong business acumen and comfort with presenting to, and establishing relationships with, senior-level executives in mid-market companies
• The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player
• Exceptional verbal and written communications skills
• Love putting the customer at the center of your day
• Your key assets: Self-motivation, Hustle, a Strong work ethic, and Ownership
• Strong analytical skills. Ability to look for the root cause of a problem and to solve it
• Get things done attitude, proactive, organized, and obsessed with details

Timelines:
Job based in Barcelona or Paris
Hybrid arrangement
ASAP

Our Company :
SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.
SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive positive impact for our clients, our people, and our planet.