Job description

FirstLight Home Care is seeking an experienced Senior Scheduling Coordinator to join our team!

ABOUT FIRSTLIGHT HOME CARE

FirstLight Home Care is a locally owned national home care brand with over 200 locations in North America. Since our inception in 2010, our Mission - driven by what we call, our Culture of Care - has been the driving force behind why we consistently rank among the top providers for care nationally and ranked as one of the best home care providers to work for.

FirstLight Home Care is recognized as one of America's Best Home Care agencies to work for. We proudly offer:

• Competitive Hourly Pay ($20) + Monthly Commissions
• Paid Time Off
• Paid Holidays
• Medical, Dental and Vision
• 401(k) Profit Sharing
• Term Life and Disability Insurance
• Continuing Education
• A Culture that values your career growth and rewards your success!

JOB SUMMARY:

This individual will be responsible for coordinating and maintaining schedules for FirstLight Home Care clients and staff.

RESPONSIBILITIES:

Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
• Enter scheduling data, create, and release weekly schedule for all assigned caregivers
• Professionally field client phone calls and manage positive client relations
• Maintain call-in, retention and staff and client statistic reports
• Contact care providers and clients regarding day-to-day changes
• Enter staff and client information into a scheduling database
• Assist team with On-Call needs during weekdays and some weekends as needed
• Maintain staff and client database (i.e., employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge)
• Perform general office duties including but not limited to word processing, photocopies, files, shreds, sort/distribute mail, provide reception coverage, telephone services, etc.
• Collaborates with the Office Team to prioritize hiring needs and ensure the successful, timely, and seamless onboarding of employees prior to their needed start date.
• Proficiently utilize multiple software programs including G Suite, Microsoft Office,
• Efficiently track and manage office inventory, office collateral supplies, and resources.
• Periodically be able to step into other roles and cross-functionally perform job duties necessary to accomplish daily business objectives.

QUALIFICATIONS AND EXPERIENCE:

• 3+ years of Scheduling or Administrative Experience in a complex, fast paced environment.
• 3+ years of Customer Service or Customer related Management experience
• 3+ Years of Home Care Operations/Scheduling Experience preferred
• Strong oral and written communication and presentation skills; comfortable with high degree of interaction with employees and clients.
• Solid decision making and critical thinking skills
• Proven track record as an independent leader
• Exceptional interpersonal and communication skills to create and nurture long-lasting relationships with both caregivers and clients
• Self-motivated with an extremely strong sense of urgency.
• Flexibility to adapt and change as priorities evolve in a rapidly growing environment.
• Ability to manage multiple priorities at the same time.
• A proven ability to influence teams and internal resources.
• Strong desire to be an influential part of a team and to grow with a company committed to making a real difference in people’s lives every day

About FirstLight Home Care

FirstLight Home Care is a privately owned home care agency, that is part of a national brand with over 200 locations in North America. Since our inception in 2010, our Mission - driven by what we call, our Culture of Care - has been the driving force behind why we consistently rank among the top home care providers nationally for client satisfaction, in addition to being recognized as one of the best home care providers to work for.

https://www.youtube.com/watch?v=-KNTQlaBFAo

If you are looking to join a team where you can make a real difference in the lives of the people and families we help, we invite you to be a part of team!

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Overland Park, KS: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Schedule management: 2 years (Preferred)

Work Location: One location

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