Rooms Coordinator - Laidback Luxury in La Jolla
Job description
THE JOB:
The Rooms Coordinator is responsible for implementing the resort’s appropriate booking strategies to ensure all parties are appropriately accommodated. Works closely with departments such as Front Office, Engineering, Reservations, Sales, Housekeeping and Revenue Management regarding the distribution and status of guest rooms. Registers guests, providing them with room keys and pertinent information about the available amenities, such as Spa facilities, business center and events taking place at the property. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Seeks opportunities to maximize revenue.
YOU:
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as the Rooms Coordinator requires skills such as patience, empathy, and a desire to provide excellent service for our guests.
Our CULTURE:
Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and most memorable experiences, we look for team members who share our core values of Passion, Integrity, and Respect. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!
The OFFER:
In return, you are rewarded with a competitive compensation package including competitive pay, matching 401k, Insurance Benefits, PTO, parking and complimentary meals
Requirements:One year experience as Rooms Coordinator or equivalent experience and training desired.
Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.
Requires basic computer skills to enter data, read, and interpret information.
Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
Ability to work on AM, PM, weekend and holiday shifts as required by operational needs
The ideal candidate will have:
Experience within a hotel/resort environment
Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D
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