Regional Resource Analyst - REMOTE

• 2311134

Job Summary

The Resource Analyst will serve as a tactical member of the Operations team. Responsible for controlling the resource management process. The primary responsibility will be to proactively plan, roster and allocate across NOAM stations. This role is also responsible for analyzing productivity, worked hours and labor cost trends as well as operational KPIs to adjust the manpower planning accordingly and ensure targets are met consistently.

Job Responsibilities

• Accurate planning / allocation of staff ensuring engagement standards & SLA’s are adhered too.
• Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
• Proactive dissemination of information to station OCC controllers with respect to changes in manpower allocation.
• Advanced/forward planning of Operations roster – Ensuring correct Operational coverage available 24x7x365.
• Utilize the system to verify the need for any authorized OT or shift extensions
• Analyze actual vs scheduled & planned hours to recognize trends and adjust accordingly
• Audit FSC to ensure all additional services are entered and all flights are closed
• Follow escalation plan to report any non-compliance
• Ensure adherence to OT approval and schedule change process
• Utilize the system to verify the need for OT or shift extensions
• Consistent and accurate utilization of company tools, FSC, AE, SOr, FIS, Realtime and ESD.

• Undertake analysis/provide reports as required by the OCC Support Manager.
• Liaise with Planning, HR and Training departments regarding required headcount, training requirements, staff holidays and absences.
• Close liaison with Airside Shift Manager to ensure potential challenges are overcome before becoming operational problem

Qualifications and Competencies

• At least 3 years of operational experience, Bachelor's Degree Preferred
• Good working knowledge of the issues involved in managing a labor-intensive workforce.
• Excellent planning and communication skills.
• Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills.
• Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.
• Ability to quickly and accurately assess situation and instigate corrective action.
• Flexibility to work on various shifts – Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements.
• Strong verbal communication, interpersonal and relationship-building skills.
• Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.
• Ability to travel up to 20% to support job responsibilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 300 stations in 50 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.