Job description

Advance Community Health has an exciting new opportunity for the right person!! We are seeking a Full-Time Practice Manager! Advance Community Health is a private, not-for-profit, comprehensive community health center serving Wake County, North Carolina, and surrounding communities. Advance Community Health is dedicated to providing all residents with quality medical and dental care.
POSITION SUMMARY
Directs, supervises and coordinates the daily activities of the practice. Partners with Leadership in collaboration to ensure the highest level of care and service to our patients. Assists the Associate Operating Officer with the coordination of issues related to the operations of the site. Evaluates daily operations and workflow to ensure practice is operating smoothly and efficiently as it relates to patient care and organizational financial requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

50%

Operations- responsible for supervising and coordinating the daily activities of the center.

• Hands-on supervision/management of all daily activities of the Front Office and provider staff
• Manages all clinic resources to provide the highest quality of medical services to the local community population while operating within budgetary limitations.
• Ensures timely and accurate patient check-in, registration, referral, and HIS management
• Coordinates and manages Rex Mammogram Bus visits
• Conducts monthly site meetings
• Analyzes medical center effectiveness and implement new systems and programs specific to meet the needs of the individual medical center in collaboration with the Director of Clinical Services (DCS)

• Completes strategic planning, management meetings, special projects, administrative paperwork

• As part of the organizational management team, helps establish operational goals for the clinic and maintain progress towards meeting or exceeding these goals
• Maintains and manages the providers schedules and templates
• Manages and monitors the UDS monthly report to ensure all required information is collected and entered accurately
• Manages and approves front office staff and providers time (in coordination with CMO) in the payroll system
• Maintains all policies and procedures for the operation of the clinic, assuring compliance with Federal, State and Local regulatory requirements
• Communicates and works cooperatively with providers to ensure smooth operation of the clinic, customer satisfaction and provider productivity is met
• Acts as liaison with local community resources to maintain and advance good community relations and coordinated activities
• Facilities management including:
• Effective and efficient utilization of space
• Ensuring safety of staff, patients, and visitors
• Working with appropriate personnel to ensure proper maintenance of facilities

• Assists with emergency preparedness activities in the site
• Manages scheduling efforts including:
• Patients – ensuring optimal patient flow and access to timely care
• Physicians, Practitioners and Dentists
• Contractors
• Staff

• Manages utilization of translation services
• Ensures excellence in customer service and patient satisfaction
• Ensures compliance of regulatory requirements using the tools, knowledge and services of other organization departments
• Knowledge of specifics of vendor contracts pertaining to site specific management issues (i.e. Cleaning, maintenance, pest extermination, copy machines, etc.)

20%

Fiscal Management-Responsible for fiscal management of the center

• Coordinates revenue enhancement efforts in the medical centers

• Oversees inventory management through accurate and timely supply ordering
• Manages of daily copay collections
• Manages of the Daily Batch Process and deposits
• Manages and audits Sliding Fee Scale process (applications and recertification’s)

20%

People Management-Responsible for hiring, orienting, training, motivating, and developing of practice staff

• Conducts performance appraisals and address issues, including disciplinary procedures when necessary
• Supervises, coaches and develops personnel
• Maintains general knowledge of applicable labor laws

10%

System Management-Responsible for multiple center management systems to ensure daily center management:

*

• Practice Management
• Electronic Health Record
• Electronic Dental Record
• Payroll System
• Others as Appropriate

• Onsite first responder to site issues/concerns
• Provides support and acts as a change agent for the site
• Involves others within the organization that can support improvement and max use of the system
• Identifies challenges with the current use of the system
• Promotes consistency of use by all users
• Training – establishes and updates as necessary

Perform other duties as assigned or become necessary by supervisor.

Qualification

SUPERVISORY RESPONSIBILITIES
Manage site and supervise non-clinical staff

REQUIRED QUALIFICATIONS

• Associates degree in Business Management or Healthcare required; BA/BS preferred
• Five (5) years’ experience in a health care/dental administrative role

• Proficiency in MS Word, Excel and Outlook; PowerPoint, Access and Misys practice
• Excellent billing/collection knowledge and experience.
• Strong computer skills with knowledge of Microsoft Word, Excel, and Performance Management Systems.
• Excellent work history with proven track record.
• Must be willing to travel to other sites within Advance Community, to assist other facilities.

KEY COMPETENCIES & SKILLS

• Results Orientation - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement
• Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.
• Discernment/Judgment: Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.
• Attention to Detail: ability to achieve thoroughness and accuracy when accomplishing a task
• Planning & Organization: ability to effectively plan and organize your work to achieve objectives and deadlines
• Effective Communication: ability to effectively communicate orally, written and using active listening skills with all levels of the organizations, vendors, partnering organizations, and patients.
• Flexible & Adaptable: ability to shift with changing priorities and embrace change
• Customer Focused: proactively and promptly responding to customer needs, offering as much information as needed and providing results that the customers value.
• Team Oriented: ability to work collaboratively with others to achieve common objectives

PHYSICAL DEMANDS
Any physical demands of a position should be listed in this section. The physical demands described here should represent those that must be met by the incumbent to successfully perform the essential duties and responsibilities of this job with or without a reasonable accommodation. A physical demand is one where the incumbent is required to stand for long periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.

Example: While performing the duties of this job, the employee must be able to sit for long periods of time, stand, walk, and occasionally lift and/or move up to 25 pounds and occasionally roll or move up to 50 pounds. The employee will work on a computer and simultaneously use the telephone and must have good hand/finger dexterity. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT
This position works in a hybrid office & clinical work environment and will routinely use standard office equipment such as computers, phones, photocopiers, scanners, and fax machines. This position will be an open work environment allowing for easy access for employees/patients to be serviced.

Patients served may lack the ability to pay, may be limited in their English speaking abilities, have varying cultural beliefs, values and behaviors, may live in an underprivileged and/or rural community, may be currently experiencing homelessness, and in general have limited resources for maintaining their health and transportation.

As a Community Health Center there is the potential for exposure to illness, communicable diseases, and bed bugs. Patient care may involve potential for exposure to body fluids or bio-hazardous materials, caring for immune-compromised patients, sometimes in a fast-paced setting.

Job Type: Full-time

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