Practice Coordinator

• Ability to communicate to individuals with diverse backgrounds
• Provides scheduling supervision, training and education to PSC II and PSC III staff as it pertains to department workflows and processes.
• Is proficient with using Epic to generate project and system reports.
• Troubleshoots complex schedules and anticipates impact on workload
• Is the minute to minute “go to person” for PSC II and PSC III with scheduling challenges
• Ability to provide comprehensive staff support in the use of Epic related applications.
• Creates various patient facing materials
• Maintains provider schedules and monitors for potential issues with overbooking
• Assists in making decisions related to policy and procedure changes.
• Performs all duties and responsibilities of the PSC II, and PSC III.
• Other duties as assigned

• Identifies issues with daily staffing and assists with coverage planning
• Monitors Out of Template Inbox and manages incoming requests
• Responsible for orienting new staff, and the ongoing education of new workflows and procedures
• Assists with special projects to increase unit efficiencies.

QUALIFICATIONS:

• Bachelor’s Degree in Business or Related Field preferred or Equivalent. High School diploma or equivalent required

SKILLS/ABILITIES

• Outstanding interpersonal skills
• Strong writing skills
• Ability to function independently as well as with a team
• Exceptional phone and customer service skills
• Ability to multitask and prioritize a large workload
• Excellent organizational skill
• Strong problem-solving skills
• Strong computer skills, including word, excel, and spreadsheets