Job description
Payrate: $20-$20.50 per hour
Are you looking for a part-time Seasonal Leadership position that offers flexibility?
Would you love to interact and meet people from all over the world?
Do you enjoy working in a fast-paced environment supporting & leading an amazing team?
Then this is the job for YOU!
Company Bio
Metro Cruise Services is a nationwide, all-inclusive service provider in the Cruise Industry. In Seattle, our teams deliver excellence in Ground Guest Services through our industry knowledge, training, and expertise. Our Transport Meet & Greet Agents strive to exceed guest expectations by delivering a smooth experience through the cruise terminal while providing excellent customer service in all areas for the cruise lines Metro Cruise Services represents. These Meet & Greet Agents are responsible for locating and greeting guests departing the pier to the airport who have pre-purchased transportation with the cruise line. These agents will also support the pier as supplemental check in staff during embarkation as needed at the pier or airport.
Benefits:
- Flexible Shifts: We offer flexible start and end times, with a bonus of having weekends off.
- Daily Pay: We understand unexpected expenses happen - We give you the option to sign up for daily pay and get early access to your paycheck.
- Incentives and Bonuses: Have a family or friend you would like to work with? Bring them onboard! $150 per referral.*
- Cruise Partner Discounts: Our amazing team not only gets to work side by side with major cruise lines but also receive special discounts, to enjoy with family and friends!*
- See Ops Manager for Term and Conditions that apply
Key Responsibilities for Transportation Agent:
- Attend briefing with Transportation Supervisor to review total expected transfer counts and coach dispatch information.
- Ability to utilize handheld tablets for logging transportation or for guest check in.
- Work with Pier Transport Supervisor to ensure all drivers know what the expected avg. counts are per coach.
- Direct guests to transfer buses and maintain counts for departure logs. Report any issues with these counts immediately to Pier Transport Supervisor.
- Once bus is loaded communicate to all debarkation passengers on the bus procedures when arriving to the airport with scripted speech.
- Ensure buses are loaded to designated capacity.
- Communicate to Pier Transportation Lead/Supervisor if there are any ADA personnel on board any departed bus from the pier.
- Work with Pier Transport Supervisor to update airport transportation Lead/Supervisor on departed coaches, coach number, and time departed pier during debark as necessary.
Key Responsibilities for Pier Check in Agent:
- Pier Agents check-in guests & are required to perform basic data input functions on a laptop computer, tablet, or handheld device. Agents training per cruise line brand standards is provided.
- Pier Agents review, input, and verify validity of all travel document proof of citizenship presented by guests for boarding & check-in to ensure compliance with U.S. and International Law.
- Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing.
- Perform other job-related duties as assigned for the continuity & success of the operation day.
Requirements:
- Setting an example for all staff including being a resource of information.
- Responsible for answering radio calls and communicating effectively and efficiently when necessary. Notify Transportation Lead if flow is backing up at this area.
- Ability to build and maintain strong relationships with internal (Metro team) and external (Guests, Ship personnel, Bus drivers, Taxi drivers, Security, Stevedores, etc.) customers.
- Maintaining the highest level of guest customer service and offering a certain level of cheer or sympathy as the situation requires.
- Impact & Influence – Positively and persuasively affects team and organization in working towards shared goals and objectives.
- Compliance & Safety - Follow dress code. Be accountable for working safely and adhering to compliance-related programs, policies, practices, and procedures. Takes appropriate actions to address potential issues by raising them to Lead or Supervisor.
Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position.
Knowledge/ Experience:
- 6 months Customer service experience
- Communicate effectively
Skills/Abilities Pertinent to This Position
- Elevated Verbal & Written communication skills
- Passion for customer service / satisfaction
- Ability to interact and work at all levels as a team member.
- Problem-solving techniques
- Flexibility/adaptability to change while multi-tasking.
- Discretion
- Integrity
Physical Demands:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to communicate with employees and guests; manual dexterity required for reaching for documents and operating the cruise line provided laptops and check in system. Must be able to physically stand for at least six (6) hours in an active and dynamic environment.
Timeline & Tasks:
Provided and reviewed during Leadership Training.
Specifics per cruise line brand including required forms are documented and can be provided as needed.
Specifics per cruise line brand including required forms are documented and can be provided as needed.
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