Payment Support Specialist

Full Time
Columbus, OH 43219
Posted
Job description

Description

Summary:

The Payment Support Specialist plays a crucial role in building and maintain strong and lasting relationships with clients. This role assists customers in setup and training of payment platform, provides customer support, and acts as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and production direction.

Duties and Responsibilities:

  • Manage tenant setup, trainings, support, and overall product adoption including but not limited to; Email configurations, end user demos, etc.
  • Reconciliation of rebates, statuses, and billing.
  • Manage case setup and support, tracking and monitoring all field issues and providing follow thru to ensure account issues are resolved quickly.
  • Track and monitor client activities, product usage and critical metrics aligned with their business to drive adoption and overall payment disbursement success.
  • Provide information/metrics to accounting team for invoicing.
  • Function as the voice of the customer and provide internal feedback to product management and professional services on how to better serve clients.
  • Complete Ad Hoc client reporting.
  • Perform other duties as assigned.

Basic Qualifications:

  • Bachelor’s Degree
  • At least 3 years of related experience

Preferred Qualifications:

  • Strong proficiency with Microsoft Office Suite including Excel
  • Quicksite experience
  • Excellent analytical and mathematical skills
  • Excellent written and verbal communication skills, and proven ability to make presentations
  • Ability to multi task and work in a fast paced environment with excellent troubleshooting, problem solving and organizational skills
  • Keen attention to detail.
  • Ability to identify continuous improvement opportunities and solutions
  • Proficiency in managing multiple priorities and ability to re-prioritize as appropriate
  • Ability to think strategically
  • Understanding of Project Management methodologies
  • Knowledge of HTML


Exempt Status: (Yes
= not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

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