Job description
If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.
Patient Access Rep II TMC Truman Medical Centers
Job Location
TMC - Hospital Hill
Kansas City, Missouri
Department
Position Type
Work Schedule
Hours Per Week
If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:
UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.
UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.
UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.
Job Description
Performs all outpatient and inpatient registration functions. Ensures that patients meet financial requirements and provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service.
The PAR II is highly skilled and works at a fully cross–functional level. The PAR II may be located in all functional areas which may include, but are not limited to:
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Check In Desk
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Emergency Department Registration
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Outpatient Registration
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Inpatient and Observation Registration
Minimum Requirements
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High school diploma or equivalent
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Previous experience as a Patient Access Representative or Patient Access Scheduling Representative
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Clear and effective communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payers and resource persons.
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Concise written communication skills and keyboarding skills
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Detail Oriented
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Must possess the ability to read, analyze, and interpret clinical or business account information, financial, and legal documents.
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Must have the ability to respond to sensitive inquiries or complaints from guests, regulatory agencies, staff, and members of the community.
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Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions.
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If hired directly into a PAR II position (versus promoting into the position), must observe in all Patient Access Services areas and successfully pass a competency exam within 1 year of date of hire.
Preferred
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Two years’ experience with patient contact
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Experience with medical insurance verification and authorizations
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Knowledge of base medical terminology
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Ability to speak Spanish
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