Job description

Summit Cancer Center in Spokane Valley, Washington is an AON Partner and seeking a Experienced Oncology Office Manager to join their expanding team!

Who is Summit Cancer Center? Summit Cancer Center is an outpatient facility committed to providing an integrated approach to cancer care. We offer all services and expertise to fight cancer. We offer diagnostic imaging, cancer treatments, clinical trials, onsite oral chemotherapy and lab services. We also offer surgical oncology, chemotherapy, immunotherapy and other medical oncology therapies. We have some of the most advanced non-surgical radiation technologies available today.

Why choose Summit Cancer Center?

• Competitive pay & generous PTO package, with 6 paid Holidays and 2 "Floater" Holidays.
• Comprehensive Benefits
• Shift Options- Day shift, NO nights, NO weekends!
• Tuition reimbursement
• Live and work in the beautiful Spokane Valley, Washington Area!
• Join a well-established clinic that proudly serves the Northwest and beyond!

Our outpatient clinic in Spokane Valley, WA is seeking a full time Office Manager to support our top notch Oncology Center clinic in North Spokane, WA. The ideal candidate will live and exemplify our C.A.R.E Values. Continuously support the patients and each other, Always do the right thing, Respectfully engage with patients and coworkers and exceed expectations in patient care. Our Office Manager is an integral part of our patient care experience.

Our Office Manager will support our physicians with patient care and the overseeing of the daily practices within the clinic. The ideal candidate will support the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.

As a Office Manager your role will include but not limited too:

Position Summary:

Responsible for staff, clerical, nursing, laboratory, housekeeping, and maintenance functions at a specific office location. Advise, aid, and seek consent from Director to coordinate and manage the activities of the assigned office location. Considered to be a “working manager” as back up for front office staff. Support the financial goals of the company by being fiscally responsible in all areas, including staffing and purchasing.

Key Performance Areas:

• Supervise and coordinate the activities of the personnel in specific sites.
• Functions as an integral part of the front office team in order to complete daily work.
• Responsible for operations on-site in concurrence with corporate policies.
• Will consult with director and other areas such as, laboratory, managed care, human resources, and business office to ensure good working relationship.
• Work with Clinic Finance Manager, financial counselors, and front office staff to collect all possible payment at the time of visit.
• Oversee all aspects of the handling of personnel issues.
• Meet with patients as necessary regarding any complaints of service or regarding the facility.
• Develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Maintain staffing level according to approved positions.
• Arrange on the job training programs for new employees as required. Conduct staff meetings on a regular basis.
• Attend meetings of clinical personnel, managed care, billing/ collections department as necessary to serve as liaison to the clinic staff.
• Responsible for shipping tickets, packing slips and work orders from vendors at designated facilities.
• Prepare supply purchase requisitions.
• Responsible for submitting documentation to Accounting for reimbursable expenses.
• Verify accuracy of the daily bank deposit and make the deposit daily. Responsible for ensuring that backup is performed of all next day orders in Onco/EMR.
• Complete quarterly expense reports for the physicians and submit them to corporate accounting.
• Assist with mergers on an as needed basis.
• Ensure that a high level of cleanliness exists in the facility at all times.
• Take necessary steps to ensure the buildings and grounds are in good operating condition.
• Follow up and resolve any violations cited by OSHA, fire inspector, etc.
• Monitor all nursing information requested by auditors and insure timely completion of each request.
• Maintain and ensure the confidentiality of all patient and employee information at all times.
• Comply with all Federal and State laws and regulations pertaining to patient care, patient’s rights, safety, billing, and collections.
• Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
• Ensure that all employees run a daily close and all closes are in balance.

Supervisory Duties:

• Provide daily direction and communication to employees so that departmental work is performed in a timely, efficient, and knowledgeable manner.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Address disciplinary and/or performance problems according to company policy.
• Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
• Provide performance feedback and coaching on a regular basis to each team member.
• Write and administer performance reviews for skill improvement and submit to Director and Human Resources on time.
• Be available for employees who experience work problems providing appropriate coaching, counseling, direction, and resolution.
• Ensure employees have appropriate training and other resources to perform their jobs.
• Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Project a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
• Keep immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action that may be taken.
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned:
• Interview and make hiring decision for any open position in the clinic with the Manager/Director and/or Head Nurse
• Ensure employees have appropriate training and other resources to perform their job
• Communicate areas of accountability and performance expected of personnel assigned
• Determine standards of performance as a basis to review progress of personnel assigned
• Recommend salary adjustments, transfers, promotions and dismissals and submit information to Director.
• Address disciplinary and/or performance problems according to company policy. Prepares warnings and communicates effectively with employee on disciplinary actions
• Create and maintain a cooperative and harmonious working climate conductive to maximize employee morale and productivity
• Approve time-off requests in a fair manner while ensuring adequate staff to maintain work productivity
• Develop individuals for future advancement by coaching and training
• Approve bi-weekly timecards for accuracy.

Job Qualifications and Requirements

Education:

• High school education required; Associates degree required; Bachelors preferred

Previous Experience (including minimum years of experience):

• 5 years experience in Physician Practice or Healthcare; oncology preferred
• 2-4 years experience in a front office setting
• 2 years management experience

View Summit Cancer Centers website today https://www.summitcancercenters.com/about-summit/!

Job Type: Full-time

Pay: $55,036.80 - $96,761.60 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• What annual rate are you seeking if selected for this role?

Experience:

• Front Office: 2 years (Preferred)
• Office Management: 2 years (Preferred)
• Oncology Preferred: 2 years (Preferred)
• Physician Practice/Healthcare: 5 years (Preferred)

Work Location: In person

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