Description

Standard Office Systems (SOS) is an Atlanta-based technology services company providing copiers, printers, communications, and Managed IT services. Since 1964 our team of professionals has helped companies of all sizes in Atlanta and throughout the country. Our clients continue to do business with SOS continually as a result of our unmatched reputation for exceeding our client’s expectations. Trust is the cornerstone of all our relationships, and we work to prove that daily.

Whether it is for copiers, printers, hosted phone systems, or our managed IT services, discover what makes SOS the office technology partner in Atlanta you can trust.

We seek a driven and independent Network Engineer/Administrator (Level II). As a Network Engineer/Administrator, you are responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. The ideal candidate must be a self-starter, well-organized, a team player, and a problem solver. The position requires independence and accountability as well as a collaborative effort. The position may transition into a hybrid model after at least six months full-time at the office.

Responsibilities:

• Support Microsoft solution technologies, including Windows Servers/Exchange, and Office365.
• Support Windows Desktop Operating Systems
• Experience with Hyper-V/ VMWare, failover clustering and Storage Area Network
• Provide remote and on-site support in diagnosing, troubleshooting, and resolving system issues. Includes analyzing and resolving any system issues that are causing system service disruptions.
• Focus on rapid identification and resolution of customer issues.
• Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA).
• Provide regular updates to customers to keep them apprised of progress toward problem resolution.
• Participate in creating proactive measures to anticipate and/or remove the need for traditional service and support.
• Technical assistance for hardware, software, and/or applications.
• Partnering to create and update technical documentation.
• Providing onsite installation and other professional services as needed.
• Participate in off-hours and a rotating on-call support schedule associated with a 24x7 support operation.

Qualifications:

• 4 or more years of related work experience
• Microsoft certification preferred, AZ-104, MCSE/MCSA/Server/other relevant certifications
• The candidate must be able to demonstrate a high level of knowledge of:
  • Windows Server administration, implementation, and support.
  • Microsoft Active Directory / Group Policy.
  • Azure, Intune, Autopilot
  • Windows Desktop Operating Systems.
  • Office 365/Gsuite.
  • Network troubleshooting, OSI
  • Hyper-V/ VMWare, failover clustering and Storage Area Network.
• Excellent analytical ability and communications skills
• Outstanding customer service skills and experience
• Self-starter, willing to take ownership and work with minimal supervision
• Strong organizational abilities and a passion for excellence
• Driver license

Familiarity with VOIP & Cloud hosted phone systems experience preferred but not required