Job description
Position Information:
Position Title:
Network Data Technician
Job Group:
Professional & Scientific
Required Minimum Qualifications:
High school diploma or equivalent and 2 years of related experience
Preferred Qualifications:
BICSI Installer certification
CommScope installer certification
Familiarity with networking technologies (switches, routers, fiber, copper, patch panels)
Proven ability to provide excellent customer service to end-users with varying levels of experience and knowledge.
Experience working across functional teams and with vendors to see problems through to resolution.
Job Description:
Summary
As a Network Data Technician on our Physical Infrastructure team in Information Technology Services (ITS), you will be responsible for installation, upkeep, and operation of the Iowa State University (ISU) data network systems. You will apply your network technologies expertise to install, test, troubleshoot, and remove structured cabling systems and physical network equipment. You will provide technical support for network infrastructure components across campus and assist with the evaluation and recommendation of network upgrades.
ITS provides core computing, network services, enterprise systems and information security resources to the students, faculty, and staff of Iowa State University. The department functions as the university’s central IT unit, responsible for technologies and services that are used broadly across campus. ITS also partners with other IT professionals around campus to provide more specialized IT resources to ISU’s academic and business units.
Your attention to detail, self-motivation and organizational skills will enable you to successfully document inventory, and update records systems and project documents (cut sheets, scheduled tasks, connection diagrams, etc.). Your strong time management, troubleshooting, communication, and decision-making skills will be utilized to update incident, service, and change management tickets.
The ability to work a flexible off-hours schedule for planned and unplanned maintenance is required.
Example of Duties
- Provides support for routine network infrastructure components, including network switches and routers.
- Tests, troubleshoots, and configures existing network systems.
- Performs network maintenance to ensure network operates correctly with minimal interruption.
- Monitors data traffic and controls network resource performance to ensure high-quality transmission.
Level Guidelines
- Career-level position demonstrating proficiency and knowledge of related competencies
- Works under direct to general supervision and may receive guidance on more complex assignments
- Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
- Applies thorough knowledge to respond to inquiries and requests
- Able to resolve most problems and issues and respond to requests without escalation
- Provides guidance to students
- May provide supervision to one to two other staff or lead a small work team
Appointment Type:
Regular
Number of Months Employed Per Year:
12 Month Work Period
Time Type:
Full time
Pay Grade:
PS807
Application Instructions:
To apply for this position, please complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment.
Original Posting Date:
March 1, 2023
Posting Close Date:
March 24, 2023
Job Requisition Number:
R11143
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