Job description

Department: Southwest Business

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Meetings Events & Incentive Consultant invests in the future of Southwest’s People in their management and drive of revenue to the Meetings Travel space. This role will work collaboratively with Teams and Leaders in Southwest Business, Marketing, and stakeholder throughout the Company in order to create, build, and maintain key relationships in the Meetings Travel space – a corporate travel option for booking a meeting or large group. The Meetings Events & Incentive Consultant is excited to join the growing, innovative, and impactful Southwest Business Team. This role has the opportunity to drive their own career with Heart and the future of Southwest Airlines.

Additional details and benefits you’ll love:
Experience with Salesforce may be beneficial in transitioning to this role, but is not required.
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.**
Explore more Benefits you’ll love: swa.is/benefits
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job Summary
This role is responsible for Serve as the expert in the meeting, incentives, convention, and event (MICE) travel industry as well as the group travel industry for Southwest Business. Support and execute the evolution meetings and groups product to be industry leading. Ensure the Company exceeds its fair share of MICE/Groups business through consultative selling and competitive strategies.
Responsibilities
Support strategy, achieve goals, drive new leads, and impact revenue in the MICE (Meetings, Incentives, Conventions, and Events) and Groups business
Maintain expert MICE industry knowledge ensuring the product is always evolving to capture MICE business and business Groups revenue
Serve as a meetings industry expert and engage heavily with related industry organizations (Cvent, Smart Meetings, Meeting Planner Association, Meetings Today, etc.) to drive product awareness and new leads
Stimulate business MICE and groups demand and portfolio revenue through direct/consultative selling
Identify and secure new MICE and Groups opportunities
Develop, educate, represent, and manage relationships as well as partnerships on the Southwest business meetings and Groups product with meeting planners and other large format audience planning entities
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of the principles and processes for providing Customer and personal services includes Customer needs assessment, meeting quality standards for services, and evaluating Customer Satisfaction
Knowledge of the principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Skilled in understanding and applying information to contribute to the organizations strategic plan
Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Ability to listen, understand, and communicate ideas presented in writing and speaking with others
Ability to apply general rules to specific problems to produce answers that make sense
Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
Education
Required: High School Diploma or GED
Experience
Advanced level experience, seasoned and specialized knowledge in:
Business sales
Meetings and groups industry
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Air travel with frequent overnight stays required

• 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

**ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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