Job description

Responsibilities:

• Provide world class customer service for our shore and vessel staff at Marquette.
• Provide remote and hands-on technical support at offices and onboard Vessels.
• Diagnose computer and device problems to determine root cause of malfunction.
• Document all support tasks performed in ConnectWise and internal tools.
• Perform Life Cycle management of technology equipment in offices and onboard vessels.
• General computer/printer/scanners/multifunction device maintenance and repairs.
• Maintain navigational equipment (AIS, GPS Compass) and Rose Point on vessels.
• Assist in providing network installation, maintenance, and administration.
• Provide cellphone and cellular network device hardware and configuration support.
• Install, test, and configure operating systems and authorized software as required.
• Follow company policy in copying software and documentation.
• Assist all other IT teams in performing routine administrative duties as requested.
• Receive, test, inventory and configure technology hardware for shore and vessels.
• Perform preventive maintenance and cleaning of shore and vessel equipment as directed.
• Liaise with vendors to manage equipment RMA/Warranties as needed.
• Assist setting up for training and special demonstrations.
• Work scheduled “On-Call” afterhours rotation as assigned to support 24/7/365-day operations.
• Be available to potentially travel up to 20% of your scheduled work time.
• Support and/or perform other IT related duties and/or project tasks as assigned.

Qualifications:

• Associate Degree from an accredited technical college or equivalent 2 years comparable work experience.
• Self-motivated individual with strong customer service and communication skills
• Ability to learn and retain via apprentice/mentor on-the-job training.
• Working knowledge of PC hardware, networking protocols, and mobile operating systems.
• Familiarization with MS Applications, Windows operating systems and MS Office Suites.
• Familiarization with the troubleshooting and setup of printers, cell phones, and network equipment.
• Experience with Coaxial Connections and Soldering is welcomed but not required.
• Dexterous in the use hand and power tools in close quarters and outdoors.
• Ability to lift 75 pounds and climb ladders.
• Good driving record with current, valid Driver’s license, and ability to obtain a TWIC card.

Marquette offers competitive pay, health, dental & vision insurance, 401K plan with company match, bonus plan, company paid life insurance, short- & long-term disability, flexible spending account, critical illness, accident insurance, and other incentives!

Job Type: Full-time

Work Location: On the road

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