WARREN COUNTY DATA PROCESSING BOARD
Matt Nolan, Chief Administrator
Ben Clift, Director
Telephone: 513.695.1114

www.co.warren.oh.us

Administration Building
406 Justice Drive

Lebanon, Ohio 45036
Facsimile: 513.695.2972

POSITION: IT Support Technician

DEPARTMENT: Information Technology

LOCATION: 406 Justice Drive

Lebanon, Ohio

SALARY RANGE: $18.00 - $24.00 HOURLY

SCHEDULED HOURS: 40 HOURS PER WEEK

POSTING PERIOD: THIS POSTING IS BEING POSTED FOR

A PERIOD OF TIME NOT LESS THAN

SEVEN (7) CONSECUTIVE CALENDAR

DAYS, BEGINNING March 31, 2023

SEE ATTACHED JOB DESCRIPTION FOR MINIMUM

QUALIFICATIONS AND ESSENTIAL DUTIES OF THIS POSITION

APPLICANTS SHOULD APPLY ON LINE AT: https://www.co.warren.oh.us COMPLETE

THE APPLICATION AS FOLLOWS: CLICK ON JOB OPPORTUNITIES THEN CLICK ON

WARREN COUNTY APPLICATION FOR EMPLOYMENT, THEN DOWNLOAD TO YOUR

DESKTOP AND EMAIL THE APPLICATION TO: support@CO.WARREN.OH.US WITH A

RESUME . PLEASE CONTACT Ben Clift

WITH QUESTIONS AT: 513-695-1114.

THIS POSITION IS SUBJECT TO A POST-OFFER DRUG SCREEN AND

A BACKGROUND CHECK (BCI).

WARREN COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Title

IT Support Technician

Description

This is technical work supporting the operation, maintenance, and installation of information systems
hardware, software, applications, and procedures. The Support Technician is part of a team that supports
the operations and maintenance of all network and end-user computer hardware and software for Warren

County. S/He will staff the Help Desk, trouble-shoot hardware and software problems, move and install
hardware and software, train staff on hardware and software use, and assist in the integration of

computer systems with the County’s Network.

Responsibilities

• Install, configure, and troubleshoot all software, hardware, peripherals, and equipment.

• Oversee the daily performance of computer systems.

• Set up equipment for employee use, performing or ensuring proper installation of cables,

operating system, and appropriate software.

• Answer users' inquiries regarding computer software and hardware operation to resolve problems

in person, via telephone or from remote location.

• Work hands on with computer systems while also providing helpdesk support when needed.

• Basic knowledge of networking equipment including switches and firewalls.
  

Acquisition & Deployment

• Conduct research on emerging hardware and software products, languages, and standards in

support of procurement and development efforts.

• Liaise with vendors for efficient implementation of new hardware and software products or

systems and for resolution of any adaptation issues.

• Recommend, schedule, and perform hardware and software improvements and upgrades.

Operational Management

• Liaise with network administrators, systems analysts, and end users to assist in resolving

problems with hardware and software products.

• Write programming scripts to enhance functionality and/or performance of company applications

as necessary.

• Administer critical analysis of test results and deliver solutions to problem areas.

• Train end users to operate new or modified programs.

• Install software products for end users as required.
  

Position Requirements

Formal Education & Certification

Associates degree (A. A.) or equivalent from Two Year College or technical school; and one to
three years related experience and/or training; or equivalent combination of education and
experience that demonstrates possession of the knowledge, skills and abilities.

Knowledge & Experience

• Strong background in Desktop PC’s, Mobile PC’s, and associated peripherals.

• Strong background in Microsoft products including Windows 10 & 11, and Microsoft Office 365.

• Capable of troubleshooting, resolving, and supporting various hardware and software issues.

• Ability to resolve issues over the phone.

• Ability to work independently or within a group to resolve an issue.

• Ability to communicate with different levels of the organization with service-oriented attitude

and customer focus.

Personal Attributes

• Able to communicate effectively with non-technical staff and with members of interdisciplinary

teams.

• Flexible and adaptable in regard to learning and understanding new technologies.

• Strong written, oral, and interpersonal communication skills.

• Ability to conduct research into hardware and software-related issues and products.

• Highly self-motivated and directed.

• Keen attention to detail.

• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Work Conditions

• Uses or works in proximity to the use of firearms.

• Works in or around crowds.

• Has contact with potentially violent or emotionally distraught persons.

• Has exposure to hot, cold, wet, humid, or windy weather conditions.

• Has exposure to hazardous driving conditions.

• Ability to work from step ladders up to 10 feet above the ground or floor for up to 60

• mins at a time several times per day.

• Ability to lift to 50 pounds in and out of vehicles for no more than 10 mins at a time in

all weather conditions.

• Is subject to emergency call twenty-four (24) hours a day, seven (7) days a week.

YOU WILL HIT THE BULLSEYE

WORKING FOR WARREN COUNTY

PERKS & BENEFITS

WORKING FOR

WARREN COUNTY

WORK ENVIRONMENT

PAID TIME OFF

BENEFITS

RETIREMENT

Work/Life Balance

Job Stability

Holidays - 11.5 annually
Vacation - 2 weeks
after 1st year

Health Insurance*

14% employer contribution
into the Ohio Public

Retirement System*

Health Insurance - Available after 30 days, 2 Med/Rx plan
choices with monthly family premium range from $216 to
even $0 (5x cheaper than the private sector); $0 premium
cost for Dental, Vision, Life, HSA, FSA, EAP, Weight Watchers,
On-site Biometrics & Day Off Work (Dave’s Day for Your Life)
and many more!

Retirement - Ohio Public Employee Retirement System;
Employee 10%/Employer 14% of earnings (pre-tax)

VISIT WWW.CO.WARREN.OH.US FOR ALL JOB POSTINGS.

QUESTIONS CALL: SUE SPENCER 513.695.1747