IT Support Analyst

Full Time
West Fargo, ND 58078
Posted
Job description
Overview:
This position is responsible for the first level of technical support for Titan Machinery employees, using troubleshooting skills to identify and resolve technical problems associated with software, hardware, network systems and other equipment.
This position is a great fit for your career if you::
  • Troubleshoot hardware, software, networks systems and other equipment, research issues and identify solutions
  • Provide over the phone and in person support
  • Support desktop and laptop computers, Android and iOS mobile devices
  • Responsible for computer repair, configuration, deployment, and IT asset tracking
  • Support Office 365 applications, cell phone plans, printing, VOIP telephony and shipping software
  • Document support calls in helpdesk software and grow knowledgebase
  • Provide basic administration of data center hardware and software
  • Communicate effectively with team members
  • Travel to remote stores to install and configure computer equipment as needed
  • Take part in on-call rotation
  • Follow all safety rules and regulations while performing work assignments
  • Other duties as assigned
Qualifications:
Required:
  • Associates degree in Business or IT or 2 years’ work related and/or related military experience
  • Ability to handle and resolve frequent interpersonal conflict
  • Ability to perform in a fast-paced, stressful work environment
  • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
  • Ability to manage multiple requests simultaneously, and prioritize work based on severity
  • Ability to travel on a limited basis, with overnights included, and work flexible hours
  • Exemplifies Titan Machinery’s Core Values
  • Keen attention to detail, high level of initiative, and the ability to work independently
  • Ability to work effectively within groups and individually
  • Ability to work with minimal supervision
  • Effective time management and multi-tasking
  • Excellent customer service skills both in person and over the phone
  • Excellent written and verbal communication skills
  • Experience with Microsoft Office, Active Directory, Windows Operating Systems
  • Strong analytical and problem-solving skills
Preferred:
  • Bachelor’s degree in Business or IT, or 4 years’ work related and/or related military experience, or equivalent combination of education and experience
  • Network skills and experience including TCP/IP; DHCP, DNS, Domains, Active Directory
  • Network + Certification or equivalent experience/knowledge

Titan Machinery provides a generous total compensation package including the following:
  • Health Insurance - Titan Pays the Premium for Single Coverage!!
  • Dental Insurance - Titan Pays the Premium for Single Coverage!!
  • Vision Insurance - Optional
  • (PTO) Paid Time Off starts accruing on your First Day of Full-time employment!
  • 401(k) with company matching on your FIRST DAY of employment
  • HSA (Health Savings Account)— up to $1500 tax-free each year, paid to your account by Titan Machinery.
  • Performance-based incentives
  • 7 Paid Holidays
  • Competitive Wages
  • Paid Long-term Disability Insurance
  • Paid Basic Life/AD&D Insurance
  • Supplemental Life Insurance and Income Protection Products - Optional
  • Identity Theft Protection - Optional
  • FSA (Flexible Spending Account) for eligible health and dependent care costs
  • Employee Discounts at Titan Machinery, Vehicle Discount, Enterprise Car Rental, Hertz Car Rental, Choice Hotels, and Profile by Sanford
  • Titan Paid Employee Assistance Program (free and confidential Counseling, Legal Advice, and more)
  • Titan Paid Bereavement Leave
  • Ongoing Professional Training Opportunities
  • Tuition Assistance for educational/professional growth
  • Paid time for #TeamTitan Volunteer Activities in your Community
  • Volunteer Firefighter/EMT Paid Time Off
  • Titan Uniform/Branded Apparel Program
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.

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