Hotel Reservations Call Center Sales Agent- Islamorada Resort Collection (Remote Position)
Full Time
Islamorada, FL 33036
Posted
Job description
Find your next career with Islamorada Resort Collection, comprised of four premier properties in the Florida Keys. Join a team of friendly and passionate individuals who are making an impact by providing exceptional and friendly service. Employees enjoy an array of benefits including complimentary transportation, discounted room rates, education reimbursement, 401K, and more.
The Islamorada Resort Collection is excited to be hiring multiple
Call Center Reservation Sales Agents! The Reservation Sales Agent (RSA) is responsible for creating a positive and fun first impression by providing detailed information and visual descriptions of the hotel and Islamorada Florida Keys experience to customers ultimately converting inquiries into bookings. This position is available either on-site or remote, within a three-hour drive of Central Florida. There will be a Monthly Bonus Performance as well.
Primary responsibilities:
- Accepts and services all incoming inquiries related to room reservations including telephone calls, email and text messages
- Delivers a customized reservation and customer service experience to those inquiring about room reservations
- Provide detailed information of hotel rooms, amenities and packages
- Follow established SOP (standard operations procedures)
- Ensure high level of accuracy and details for all reservations
- Anticipate and handle all guests' special requests and needs
- Other duties and/or projects as assigned from leadership
Tools for Success:
- Enjoys presentation of products, services and a general interest in destination travel
- Previous customer service experience preferred
- Navis and/or SynXis experience a plus
- Superior customer service mentality and strong attention to detail
- Ability to thrive on continuous progress in a high volume, fast paced, sales-focused environment
- Clear and enthusiastic speaking voice
- Ability to multi-task
- Must have a flexible work schedule with the ability to work evenings, weekends and holidays as scheduled
- Strong listening and problem-solving skills
- Conveys information, both written and verbal, that is clear, precise, and understood by others
- Thrives in a competitive environment that celebrates individual and team successes
- Proficiency in typing
- Remote positions may be available within a three-hour drive of central Florida. Must sign and adhere to remote Call Center policy and be available to travel to the call center office on occasion
About Us
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. In keeping with the company’s heritage of delivering our core values we encourage team members to strive for greatness. Together we are stronger. As long as we always try to do is what is right, then we will create value in all that we do. Not just for our team but for our guests as well.
Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Three Tiers of Medical Coverage
- 24/7 Healthcare Concierge
- 24/7 Teledoc service
- Maternity Program
- Vision Insurance
- Dental Insurance
- Company Paid Life Insurance, Long Term Disability, and Short-Term Disability
- Hotel Discounts
- Tuition Reimbursement
- EAP Program
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
- Team Member Service Awards
- Strong Bonus and Incentive Programs
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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