We are looking for a Help Desk /Client Technologies Technician, Intermediate to support our client based in Tallahassee, FL

US BASED CANDIDATES ONLY.

This is an Hybrid position. Candidates must be located in or near Tallahassee, Florida.

*********no third parties and no sponsorship*******

Who we are

Founded in 2009 and headquartered in beautiful Miami, FL, TECKpert is a tech consulting and staff augmentation firm. At TECKpert, we offer a contingent workforce built for any size digital transformation project. Experts in design, development, IT, analytics and marketing, provide innovative digital solutions to achieve success in our new economy. Our leaders identify the technical talent best suited to bolster our client’s capabilities, across all industries, including, healthcare, government, finance, legal, real estate, and startups.

The project

The Department of Business and Professional Regulation’s (DBPR/Department), Division of Technology, is adding Help Desk /Client Technologies Technician, Intermediate to the project and

A minimum, the Contractor shall provide the following services:

• IT Staff Augmentation services to increase the efficiency of the Department’s technical Help Desk.
• Use of the Department’s ticket management system to include detailed documentation of all required fields for each ticket assigned.
• Installing, configuring, and maintaining computer systems, networks, and servers.
• Responding to technical support request from end-users, telephonically and via ticket management system.
• Providing technical support for software and hardware issues.
• Collaborating with IT staff to identify and resolve technical problems.
• Documenting systems and processes.
• Performing software upgrades and patches.
• Knowledge and operation of IT management applications and software such as Active Directory (On-Premise and Azure Cloud), SCCM, Cortex, Solar Winds, PDQ, O365, and Microsoft Exchange.
• Learn and provide user level and Tier 1 support for document and workflow management software and applications such as Versa Regulation, Versa Online, Word Press, CCRM, and OnBase.

Compensation and Term

This opportunity is for a full-time, 6 months contract position with possible extensions and pay commensurate with experience up to $33/hour or $68,640 per year. Medical, dental, vision and life insurance available after 30 days of hire.

Qualifications you need -

A successful Help Desk /Client Technologies Technician, Intermediate candidate possesses years of experience in below mentioned skills-

The Contractor must possess the following minimum qualifications and 2 years experiences in:

Strong customer service skills are vital for these positions.

• Configures and installs software for IT users’ desktops and laptops;
• Installation and rollout of new software packages;
• Upgrades and new desktop hardware;
• Maintains desktop software and hardware;
• Supports mobile workforce;
• Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems;
• Troubleshoots problems using scripts and checklists as guides;
• Escalates to Tier 3 support when necessary;
• Documents problems and resolutions;
• May perform end-user training; and
• Participates in the testing and evaluation of new desktop packages and implements prototypes.
• Knowledge and operation of IT management applications and software such as Active Directory (On-Premise and Azure Cloud), SCCM, Cortex, Solar Winds, PDQ, O365, and Microsoft Exchange.

Working with us

Working with TECKpert means more options. As new opportunities arise, you tell us what you think is a good fit for you. What industries interest you most? Do you prefer an on-location, 9-5? Or would you want a flexible schedule and remote work? We proudly offer a wide variety of roles. Many of our TECKperts enjoy coworking and skills training coupled with the stability of full-time employment. We believe TECKpert gives today's digital professionals an agile path to start and advance their career. All of our opportunities require at least 20 hours per week and can be one to twelve months in length. Choose the opportunity that matches your interest and desired cadence.

TECKpert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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