Title: Guest Services Agent

Department: Front Office

Location: Orlando, FL

At the Caribe Royale, we are extremely excited about the expansion of the Grand Caribe Convention Center, the complete renovation of all 1,335 suites and villas, and a new lobby creating a new “arrival experience”. If you are excited, and passionate, about ensuring our guests have a memorable experience then this is a wonderful time to join the Caribe Royale family.

Responsibilities:

• To learn and practice proper telephone procedures – how to answer phone, place a call, or transfer calls.
• To be able to work different shifts and /or functions to accommodate business demands.
• Follow standards operating procedures and adhere to rules and regulations of Guest Services Department and Resort.
• To read and review all memos posted. Also, review any special information written on dry eraser board.
• To be familiar with handling of guest mail, messages, and/or packages.
• To be familiar with the departments in the resort-their functions.
• To command a good working knowledge of the Logistics system.
• To assist with guest request, whenever possible.
• To look after the well being of every guest and take personal responsibility in solving the guest problems-to ensure a memorable experince!
• To be friendly, courteous and helpful to all individuals, both guest and non-guest.
• Uphold the hospitality standards set by the resort.
• To keep a positive attitude and seek pleasure out of assisting other…enjoy what you do!
• To complete the checklist.
• To be aware and familiar with all Meeting, functions, and conventions in the resort.
• To insure that new employees are sought after for any questions or concerns that could make there job more desirable.
• To command a working knowledge of the phone system.
• To command a working knowledge of the fax server.
• To command a working knowledge of the Dispatcher station, as well as, the Simplex alarm system.
• To command a working knowledge of the emergency procedures.
• To assume any additional responsibilities as assigned by supervisor and or assistant front desk manager.
• Maintain and adhere to our company values
• Uphold company grooming standards at all times

Qualifications:

• Education/Experience: High school diploma
• Certification: N/A

Why work for The Caribe Royale Orlando?

• We offer a positive and fun working environment.
• We offer the opportunity to grow within our property.
• We offer great benefits such as weekly pay, 401K, paid holidays, health insurance coverage, and much more!