Job description
At the Surf Club Oceanfront Hotel, our Front Desk Associate is often the first person a guest will meet. That being said, the ideal candidate for this position will represent our beautiful property with class and a smile.
Position Requirements
- Greet, register, and assign rooms to guests of the hotel.
- Verify customers' credit, and establish payment method.
- Make and confirm external reservations for dinner, entertainment, and transportation.
- Compute bills, collect payments, and make change for guests.
- Answer hotel phone and handle guest requests and inquiries.
- Transmit and receive messages, using telephones or PMS system.
- Practice safe work habits and use required safety equipment.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
- Create memorable and enjoyable experiences for each and every guest.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience required or equivalent training.
- Dynamic, engaging and passionate personality with the ability to multi-task.
- Work schedule varies and requires working on some holidays, and all weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
(Applicants will be required to complete a background check & drug screening prior to hiring)
This is a TKo Hospitality sponsored position. Join our growing team today!
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