Job description

We are currently seeking a full-time Front Desk Supervisor for our newly renovated property!

Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required.

Duties and Responsibilities:

• Maintain standards of quality guest service.
• Train Front Desk Agents on guest service and property wide policies and procedures.
• Maintain proper supervision over all aspects of operations up to but not limited to communication with Engineering, Housekeeping and F&B.
• Oversees all problem resolution matters in the absence of the Director of Rooms.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.
• Answer questions and provide information to visitors and callers in person, over the phone, in writing, and via email.

Requirements:

• Minimum lifting and pulling of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Standing for long periods of time.
• Understands the overall functions and operations of the Hotel.
• Must be flexible with schedule and adjust to business needs of the Hotel.

EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Needham Heights, MA 02494: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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