Job description

Alberta Veterinary Care is looking for a Lead Veterinary Client Care Representative to round out our reception team! This position is full-time. This role will join a wonderful team of 2 full-time and 1 part-time Client Care Representatives who are the first important interaction that our clients experience. This role will require approximately 35-37 hours per week.

Who we are: We are a modern, completely paperless, fast paced 3 doctor small animal practice located in the heart of the beautiful Alberta Arts neighborhood.

We are focused on providing stellar client service and high quality medicine individually tailored to every pet. We hold ourselves to the highest standard of care; practicing state of the art medicine in a modern, comfortable setting.

We are a group of progressive individuals that form a collaborative team that strives to provide a professional, productive and uplifting work environment focused on elevating our staff in order to achieve their highest potential. We encourage continuing education, offer on the job training as well as countless opportunities to share your knowledge while expanding your skill set.

We appreciate our team, they work hard and support one another on busy days. To show our appreciation, we offer shift differentials in the form of bonuses to ensure that our team is compensated when they choose to cover shifts if someone calls out. Additionally, we offer bonuses to all scheduled staff if coverage is not found and they are working short for the day.

Who you are: You are a people person and a strong leader. You understand the value in a warm first impression. You are organized, efficient, and excellent at multi-tasking. You are tech savvy and comfortable working in a paperless setting (Avimark, Microsoft Word, Adobe Acrobat, DocHub, email platforms, etc. will all be a required part of the daily role). You are a great team player and communicate effectively within a team of peers. You have a deep understanding of the human-animal bond, and are respectful and compassionate with clients and patients. You have a basic understanding of small animal healthcare, pharmaceuticals, and medical terminology. You have a flexible schedule, including some weekend availability. You work hard, but have a sense of humor too!

*6 months+ of experience in a veterinary medicine setting in reception or administration is strongly preferred for this position.

Job duties including but not limited to:

• Provide leadership, training, and supervision to our team of CCRs.
• Oversee the daily operation of the front office and delegate duties to each employee to ensure daily tasks are completed.
• Transcribe veterinarians' schedule into practice management software and write CCR staff schedule
• Help facilitate the resolution of escalated client concerns
• Greeting (over the phone) and checking in our clients for their pets' appointments
• Booking and maintaining a very busy 3 doctor appointment calendar
• Fielding medical questions from pet owners, assessing urgency, communicating questions through appropriate channels
• Sorting and answering a customer service email account
• Managing a multi-line VOIP phone system and multiple voicemailboxes
• Reviewing and approving online prescription requests
• Providing phone triage for clients calling to assess medical urgency, making referral recommendations when unable to reasonably accommodate a visit
• Counting cash and closing a till at the close of each business day

Benefits: Our full-time position offers competitive compensation along with paid time off, health insurance plan including vision & dental with 80% of the premium paid by the clinic, complimentary life insurance, flexibility in scheduling, and personal pet care discounts. Full-time staff are eligible for shift differentials and bonuses. Starting pay will be commensurate with experience.

We look forward to hearing from you!

Learn more about our practice at:
http://albertaveterinarycare.com/
Facebook: https://www.facebook.com/albertavetcare/
Instagram: @albertavetcare

Job Type: Full-time

Pay: Up to $23.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Weekend availability

COVID-19 considerations:
We are following OSHA recommendations as they are updated. All staff are required to have proof of COVID Vaccine or medical exemption

Ability to commute/relocate:

• Portland, OR 97211: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary: 1 year (Preferred)

Work Location: In person

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