Job Description Summary

As a Field Service Engineer, you will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment

• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction

• Managing vendors’ service delivery processes in compliance with GE Healthcare policies

• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs

• Training of clinical staff on designated equipment

Qualifications/Requirements

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with at least 2 years experience servicing electronic equipment, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment

• Experience interfacing with both internal team and customers as part of a solution based service process

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Desired Characteristics

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

• Six Sigma trained/certified

• Able to establish good relationships with customers and staff

• Adapts to the team and builds team spirit

• Keeps up to date with competitor information and market trends

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.