Job description

We are seeking a dedicated and relationship-oriented individual to join our team as a Client Relations Associate. As a Client Relations Associate, you will play a pivotal role in building and maintaining strong relationships with our clients. You will serve as a primary point of contact, ensuring client satisfaction, addressing inquiries, and facilitating effective communication between clients and internal teams. The ideal candidate will possess exceptional interpersonal skills, a customer-centric mindset, and the ability to thrive in a fast-paced and dynamic environment.

Compensation: $700 - $1000 weekly

Responsibilities:

Build and nurture strong relationships with clients, serving as their main point of contact and trusted advisor.

Understand and anticipate client needs, actively seeking opportunities to add value and exceed expectations.

Effectively communicate with clients through various channels, including in-person meetings, phone calls, and/or emails.

Address client inquiries, concerns, and feedback promptly and professionally, providing accurate and comprehensive information.

Collaborate with internal teams to ensure client requests are handled efficiently and effectively.

Coordinate and participate in client meetings, including scheduling, agenda preparation, and meeting minutes.

Conduct regular client check-ins to maintain open lines of communication, identify areas for improvement, and gather feedback.

Proactively identify opportunities to upsell or cross-sell products or services, working closely with the sales team to drive revenue growth.

Monitor client satisfaction levels, track key performance indicators (KPIs), and implement strategies to enhance overall client experience.

Prepare and deliver reports and presentations to clients, providing insights, progress updates, and recommendations.

Stay up-to-date with industry trends, market conditions, and competitive landscape to better understand client needs and market opportunities.

Contribute to the development and implementation of client retention and growth strategies.

Collaborate with marketing and communications teams to ensure consistent messaging and branding across client communications.

Assist in resolving client conflicts and escalations, finding appropriate solutions while maintaining a positive client relationship.

Maintain accurate and up-to-date client records, including contact information, communication history, and project details.

Assist in the development and maintenance of client service policies, procedures, and best practices.

Participate in training and professional development opportunities to enhance client service skills and industry knowledge.

Requirements:

Bachelor's degree in marketing, or a related field is preferred but not limited to

Proven work experience in client relations, account management, or a similar role.

Excellent interpersonal and communication skills, both written and verbal, with a strong client-centric mindset.

Exceptional relationship-building skills, with the ability to establish rapport and trust with clients.

Strong organizational and multitasking abilities, with keen attention to detail.

Ability to analyze data and leverage insights to drive client engagement and satisfaction.

Proactive and self-motivated, with the ability to work independently and collaboratively within a team.

Strong problem-solving skills, with the ability to navigate complex situations and find effective solutions.

Ability to adapt to changing priorities and handle multiple client relationships simultaneously.

Availability to travel occasionally for client meetings or industry events, as required.

Job Types: Full-time, Part-time

Pay: $700.00 - $1,000.00 per week

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Houston, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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