Join Cleveland Clinic as an eHealth Coach, where you will work with a collaborative and supportive team of passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. News & World Report. On our wellness team, you will receive endless support and appreciation, while building a rewarding career with one of the most respected healthcare organizations in the world.

Our eHealth Coach position is fast-paced and high-volume yet provides balance with being able to practice your health and well-being practices. You will be joining a team of eHealth coaches that have been here for years who appreciate the autonomy, independence, and flexibility of working from home, while also having a collaborative and supportive team to connect with. As an eHealth Coach, you will be helping people improve their overall health and well-being through evidence-based coaching and customer service. Your duties will include but are not limited to:

• Participating in weekly coaching meetings for status, updates, and discussion of research and current relevant topics.
• Assisting with sales and customer presentations as needed.
• Maintaining participant engagement in program through use of Clinician built protocols.

The ideal future caregiver is someone who:

• Has experience and a strong understanding of health coaching.
• Has strong computer and technology skills.
• Is motivated to work from home with little supervision.
• Provides care with compassion, positivity, and patience.
• Has excellent customer service and communication skills.

This opportunity is 100% remote for residents of Ohio or Florida only. We provide ongoing education to improve your coaching skills, including outside presenters and internal collaborations with other Cleveland Clinic departments and providers. You will also work with Senior Coaches, take initiative and lead projects, and share your ideas to grow the program.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Engages with participants of Cleveland Clinic's eCoaching Program via electronic methods on a daily basis.
• Maintains participant engagement in program through use of Clinician built protocols.
• Utilizes scripted e-mails which can be tailored to personalize communication.
• Utilizes on-line systems to track and record information, respond to inbound e-mails, and prompt participants who are not responding.
• Participates in weekly coaching meetings for status, updates, and discussion of research and current relevant topics.
• Participates in outreach efforts through social media, blogs, health fairs, etc.
• Assists with on-boarding and re-enrollment of participants.
• Assists with sales and customer presentations as needed.
• Other duties as assigned.

Education:

• High school required.
• Degree or progress toward degree in Nutrition, Education, Social Work, Exercise Physiology or related field is strongly preferred.

Certifications:

• None requires.

Complexity of Work:

• Requires critical thinking and ability to work with minimal supervision.

Work Experience:

• Minimum of 2 years of experience in a health care or customer service environment.
• Computer literacy and organizational skills to perform multiple activities.
• A Bachelor's Degree may offset required experience.

Preferred Qualifications:

• National Board Health & Wellness Certification (NBHWC) or other health/wellness coach certification program highly preferred
• Experience working in a high-volume, remote coaching program
• Health coaching experience via phone, email, and messaging