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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Network & Acquirer Solutions (NAS) team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners and customers.

The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within NAS and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products including EMV, Tokenization, Debit, Digital Wallets, and Mobile Point of Sale. The successful candidate will serve as the central business contact to lead operational product requirements and drive speed to market, while balancing the critical need for controls and risk mitigation, for the NAS product portfolio. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key policies and processes.

Responsibilities:

• Lead a team of product enablement colleagues with responsibility across the suite of products in the Network & Acquirer Solutions team portfolio
• Develop the operational requirements to deploy new and existing products to customers across Global Merchant and Network Services (GMNS)
• Lead end-to-end deployment strategy for new products, features/functionality, including training documentation
• Partner with key relevant stakeholders (e.g., Product Management, Operational Excellence, Technology, Production Support) to solution challenges and guide team through appropriate Amex reviews & approvals
• Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan
• Collaborate closely with Regional Partner Enablement teams and relationship managers to determine appropriate management of global launches
• Actively contribute to product ideation through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions
• Lead process improvements, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market
• Provide thought leadership on post-mortems to optimize future launches

Qualifications:

• Proven people leader with demonstrated ability to develop people and create highly effective and results-driven culture. A bonus if you have experience leading global teams in a multi-location environment
• Exceptional interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
• Exceptional agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
• Expertise in articulating product functionality and demonstrating technical acumen
• Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
• Excellent relationship-building with partners and across internal stakeholders
• Passion for new payments technology, innovation, and customer experience
• Bachelor’s degree required, MBA and/or industry product management certifications such as SAFe Product Owner/Product Manager a plus

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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