Departmental Summary

The Informatics Environment area within IT is looking for a Data Operations Director to join our team. Our department supports the business and IT as the primary data source for BCBSM. The primary function of this specific role include s incident, issue and ticket management as well as communicating with the business areas and IT partners on operational issue.

Below are departmental requirements:

• Experience with documenting a Strategic Approach for driving Excellence in Data Operations Delivery based on metrics and measures
• Leader experienced in leading & managing a dedicated team providing production support and delivery
• Experience managing team utilizing a central ticketing system (i.e. Cherwell or similar) in support of Enterprise Service Level Agreements (SLAs) and KPIs leveraging vendor/partner resources
• Drive accountability of teams and partners to exceed SLAs, KPIs and overall excellence in Delivery
• Establish a series of integrated Communications, meetings, reports and Governance with team, partners, peers, stakeholders and vendors – Quarterly, Monthly, Weekly, Daily - to achieve the desired results
• Experience with Collaboration with Vendor Partners, peers, stakeholders and overall IT organization
• Adapt and integrate the best and most effective ideas and approaches in the existing environment toward operational excellence
• Demonstrated ability to influence, lead, collaborate, manage and evangelize to establish a culture of operational delivery excellence

• Have managers, support staff and senior technical personnel reporting to them.
• Leads and directs an organization responsible for a segment of the work performed by the IS division.
• Identifies the drivers, strategies and needs of clients' operations and leads internal change to support those operations.
• Influences and supports the culture, values and standards of the organization.
• Directs, motivates and develops managers and other key personnel who report to them.
• Directs the development of corporate standards.
• Directs reviews of tools and technologies for improving performance and reducing costs.
• Works closely with Business Unit Support and with appropriate business areas to ensure that business needs are understood and that services provided meet those needs.
• Performs leadership duties, including performance reviews.
• Has wide latitude in determining creative solutions to strategic and operational needs.
• Other duties may be assigned.