Job description

Onsite role in Cincinnati, OH 45226. 6 month contract-to-hire.

Top 3 Must Haves:

• 3-5+ years of experience in desktop support (must be onsite assistance)
• High School Diploma or GED
• Must be able to obtain a Public Trust clearance from our client

RESPONSIBILITIES:

• Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.
• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepares reports on system problem trends and issues.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.

QUALIFICATIONS:

Required:

• High school diploma or G.E.D.
• 5+ years of field support experience
• Experience troubleshooting hardware, software and other IT equipment
• Analytical and problem solving skills
• Ability to successfully work in a Service Level Agreement/metrics driven environment
• Willingness to travel locally as needed

Desired:

• Experience supporting government task is preferred
• Experience supporting Windows 10
• Experience supporting O365
• Experience supporting MAC computers
• Experience supporting hand held devices

SKILLS AND ATTRIBUTES:

• Interpersonal skills to work with customers and other unit personnel
• Communication skills
• Time management and organizational skills

About Seneca Resources:

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, & Dallas that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Job Type: Full-time

Pay: $18.50 - $20.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cincinnati, OH 45226: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Desktop support: 3 years (Required)

Work Location: In person

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