Job description

Our client is looking for a skilled Deskside Support Technician for a 3 to 6 month opportunity, with the possibility of going full time with the client. The appropriate candidate will be a skilled Field Support Technician. Responsible for installations, upgrades, software downloads and maintenance on hardware and equipment.

Candidate will start with 2 weeks of training and then will be assigned to a shift, but must be willing to work various shifts as changes may occur.

Essential Job Functions

• Provides on-site field support to customers including installation, and servicing

and repairing systems and equipment.

• Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade

and maintenance.

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Ability to walk and stand for several hours.
• Will train the right candidate on automotive software and processes.

Basic Qualifications

• High school diploma or G.E.D.
• 4-5 years of service desk or field support experience
• Experience working with the company's hardware, software and equipment products

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and equipment problems
• Willingness to travel to other sites within 20 miles

Work Environment

• Office/Automotive Plant environment
• May require weekend work
• May require shift

Job Types: Full-time, Contract, Temp-to-hire

Pay: $18.00 - $21.50 per hour

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Detroit, MI 48214: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a C2C vendor or looking for C2C opportunities to support a work visa?

Education:

• High school or equivalent (Required)

Experience:

• Field Technician: 3 years (Required)
• Computer hardware: 3 years (Required)
• Desktop support: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: One location

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