Do you want to join us as a Customer Success Specialist? :)

You will work principally in Spanish but at least a intermediate level of English it is required.

Your main tasks will be…

• Manage inbound calls, emails and chat.
• Recommend our costumers how to find the best offers in our website.
• Manage incidences of deliveries and follow up the case until the end.
• Coordinate the cases with other teams, if needed.
• Provide solutions to our clients in the post-order issues: returns, replacements, refunds...

What do we offer?

• Maternity replacement with the possibility of permanent incorporation.
  Competitive salary.
• Birthday day-off.
• Gympass.
• Restaurant ticket 11€/day worked.
• Flexible remuneration package: childcare ticket and transport.
• Monday to Friday from 9:00 am to 6:00 pm (1-hour break).
• Excellent working environment, you will be part of a highly motivated and professional team.
• Possibilities of growth and career plan with internal and external training.
• We are located in the heart of Barcelona (Diagonal/Aribau) in an open space office, with fruit, coffee, tea, and much more.
• At the moment remote work is flexibly combined with office presence.

Requirements
Higher studies in administration or similar.
+ 2 years of experience in a similar position (Call Center, Customer Service, etc.).
Minimum English B2.
Communication skills, positivism, and always willing to help.
Customer orientation above all else.
Excellence: organizational, planning, and execution skills.

Detail-oriented and used to working under pressure.
Team: the ability to collaborate with other departments, be able to share achievements, and mistakes, and solve problems together.

It will be positively valued:

E-commerce experience.
Knowledge of the Zendesk tool.
Experience in the beauty, health, and personal care sector.
Other languages (B2 min) are a plus: Italian, German, Portugues