Job description

Lions Floor is one of America's fastest-growing wholesale distributors of the highest quality hard-surface flooring matched with exceptional customer service and satisfaction. We are looking for highly motivated, enthusiastic individuals to join our team.

SUMMARY
Under the close direction of the Operations Manager (CA), the TEMP to HIRE Customer Service Representative (CSR) plays a key role in the company, interacting with customers, sales team members and the product development department. The CSR is responsible for managing customer’s product information as well as entering customer orders into our SAP by processing verifying, and balancing orders by event, assists in clerical responsibilities as assigned, and verifies the completion of events for processing.

ESSENTIAL DUTIES & REPSONSIBILITIES
Essential functions may include, but are not limited to, the following:

• Responsible for answering customer inquiries via mail, in-person, and telephone in a timely manner regarding account status, product information, and price information.
• Order and payment processing, entry in the SAP computer system
• Generate credit/ adjustment memos in the computer as needed.
• Facilitate the process of returns as required.
• New product setups and quotations.
• Maintains customer profiles and enters notes into SAP.
• Follows up with customers to ensure complete customer satisfaction surveys.
• Makes adjustments to orders by crediting and re-invoicing items absent from the shelf as the order is gathered for product specific changes.
• Resolves customer problems/discrepancies in an expeditious and tactful manner in order to provide customer support.
• Attends meetings and training sessions as required.
• Ensures complete paperwork so orders are handled and processed properly.
• Completes reports and special projects in a timely manner.
• Performs other related duties as assigned.

EXPERIENCE

• Data/Order Entry experience.
• Intermediate Microsoft Office Suite Excel skills.
• SAP experience a plus.
• Strong Interpersonal Skills.
• Excellent verbal & written communication.
• Professional phone manner.
• Ability to work independently with demonstrated problem solving skills.
• Strong proactive self-organization and detail orientated skill.
• Excellent time management skills with the ability to prioritize tasks.

WORK ENVIRONMENT

• Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 lbs.
• Combination of field and office environment.
• May necessitate working in busy and loud environments.
• May be exposed to elements like cold, heat, dust, noise, and odor.
• This is not a work-from-home position.

RESPONSIBILITIES COMMON TO ALL EMPLOYEES

• Encompass a “do whatever it takes approach” to serving our clients.
• Always maintain a safe work environment and confidentiality.
• Be proactive, creative, flexible in determining, evaluating, researching & resolving issues.
• Organize & prioritize multiple activities to meet all external & internal deadlines.
• Maintain professional demeanor that reflects positively on the agency.
• Demonstrate respect and courtesy toward others.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Respond in a timely manner in all aspects of communication.
• Regular and prompt attendance in the office is required.
• Work with limited to minimum supervision.
• Perform other duties as assigned by your supervisor.

All candidates are subject to a drug screening and background check and meet Lions Floor criteria. Lions Floor is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: HR at (888) 575-9920.

All candidates are subject to and must pass a drug screen and background check in order to meet Lions Floor’s criteria.

Job Types: Full-time, Temporary

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Santa Fe Springs, CA 90670: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Data entry: 2 years (Preferred)

Work Location: In person

jorgevillanueva.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jorgevillanueva.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jorgevillanueva.com is the ideal place to find your next job.