Job description

Home Smart Industries is hiring a Customer Service Production Assistant with plumbing and electrical experience and/or home improvement administrative experience. This office-based position is working at our Headquarters location in Aston, PA.
If you are self-driven and reliable and looking for a career opportunity where you can grow and develop, don't miss out on this opportunity to join one of the top home remodelers in the tri-state area!

Who We Are:
Since our founding in 2001, Home Smart Industries has served a wide range of homeowners throughout Pennsylvania, Delaware, New Jersey, Maryland, the District of Columbia, and Virginia. Always putting our customers’ needs first, we have established ourselves as the first choice for residents throughout the region and received numerous accolades in the process, including:

• Qualified Remodeler’s Top 500
• Remodeling Magazine’s Big 50 Award
• Better Business Bureau A+ rating
• Home Advisor Screened & Approved
• Guildmaster Award for Service Excellence

Home Smart’s environment is results-driven, fun, and collaborative! We all act as the face of the company; we are passionate, dedicated, motivated, and loyal to our customers - this is what we do!

We are looking for team members who have a desire to engage our customers and surpass expectations. If you want to take your career to the next level, Home Smart Industries is ready to set you up for success. Join us!

What You'll Do:

• Handle inbound production status calls and inquiries from existing customers while supporting and ensuring the customer service experience is exceptional, and questions are answered promptly, politely, and accurately.
• Schedule projects, prepare work orders, review orders, and assist the Production Department as needed.
• Schedule service calls for existing customers
• Prepare permit paperwork, when necessary
• Send technicians out to measure jobs
• Coordinate HOA paperwork for customers, when necessary
• Calling and scheduling inspections with Municipalities, as needed
• Schedule dumpster, material deliveries, and installations with our customers to include roofing material take-offs and other activities
• Serve as the liaison between Homeowners, Installers, and Field Managers
• Maintain and update job-related data in the software and organizational programs
• Proactively look to prevent problems and resolve current issues

What You'll Bring:

• 2+ years of inbound call and administrative experience in home remodeling or construction
• A background in construction and installations, is preferred
• Must be able to efficiently multi-task and work independently with minimal supervision
• Excellent time management skills while also managing schedules for others
• Must be able to work in a fast-paced environment
• Attention to detail with accurate and excellent data entry skills is required
• Ability to communicate efficiently and effectively
• Excellent project management skills
• Advanced experience with MS Office - Word, Excel, Outlook, Teams, etc.
• Ability to adapt and assist where and when needed to help accomplish departmental objectives

What We Offer:

• Competitive hourly compensation between $18.00/hr to $20.00/hr
• Benefits package to include paid vacation, paid holidays, health insurance, 401(k) + employer match
• Work with an industry leader - one of the fastest-growing remodeling companies in the US
• Work in a team that offers hands-on training to set you up for success and grow with the company

Home Smart Industries, LLC, provides inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Location: 13 Mount Pleasant Rd, Aston, PA 19014

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Aston, PA 19014: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Construction plumbing: 1 year (Preferred)
• Production planning: 1 year (Preferred)
• Home Improvement Administrative: 1 year (Preferred)

Work Location: One location

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